Oh great - Pine Store cancelled my order
#1
Got an email today from store.  
"Dear PINE64 customer, there was a payment gateway error where our ecommerce provider Shopify (http://shop.pine64.com) was authorizing orders but not charging some orders between May 1, 2016 to May 20, 2016.  This resulted in a credit card authorization but not an actual charge. The authorization will drop off after 2 weeks.  If you are receiving this email, you are part of an effected batch (about 150 orders). Some of your orders have actually been fulfilled but we did not actually charge you for it. If your order started with a number of #776, your orders have been fulfilled (but we did not charge you), If your order starts with #816, and you are receiving this email, your order has been cancelled and you have not been charged. "

Of course my order was 816# so I have to reorder stuff.
Got a board that is very pretty but wonder when it will work.
????
#2
(06-18-2016, 04:40 PM)1cheapmike Wrote: Got an email today from store.  
"Dear PINE64 customer, there was a payment gateway error where our ecommerce provider Shopify (http://shop.pine64.com) was authorizing orders but not charging some orders between May 1, 2016 to May 20, 2016.  This resulted in a credit card authorization but not an actual charge. The authorization will drop off after 2 weeks.  If you are receiving this email, you are part of an effected batch (about 150 orders). Some of your orders have actually been fulfilled but we did not actually charge you for it. If your order started with a number of #776, your orders have been fulfilled (but we did not charge you), If your order starts with #816, and you are receiving this email, your order has been cancelled and you have not been charged. "

Of course my order was 816# so I have to reorder stuff.
Got a board that is very pretty but wonder when it will work.
????

This is new info to me and I will check with sales team. In general, I focus on forum, engineering development and production.
#3
(06-18-2016, 04:49 PM)tllim Wrote:
(06-18-2016, 04:40 PM)1cheapmike Wrote: Got an email today from store.  
"Dear PINE64 customer, there was a payment gateway error where our ecommerce provider Shopify (http://shop.pine64.com) was authorizing orders but not charging some orders between May 1, 2016 to May 20, 2016.  This resulted in a credit card authorization but not an actual charge. The authorization will drop off after 2 weeks.  If you are receiving this email, you are part of an effected batch (about 150 orders). Some of your orders have actually been fulfilled but we did not actually charge you for it. If your order started with a number of #776, your orders have been fulfilled (but we did not charge you), If your order starts with #816, and you are receiving this email, your order has been cancelled and you have not been charged. "

Of course my order was 816# so I have to reorder stuff.
Got a board that is very pretty but wonder when it will work.
????

This is new info to me and I will check with sales team. In general, I focus on forum, engineering development and production.

"If you still wish to place an order with PINE64, you can do so by visiting http://shop.pine64.com and use coupon code at checkout SRY101 for 10% off your order. All orders with this coupon code will be expedited. "
Now have new order number # 8163035 and since it will be "EXPEDITED" I should get it in 2016!
?

(06-18-2016, 04:49 PM)tllim Wrote:
(06-18-2016, 04:40 PM)1cheapmike Wrote: Got an email today from store.  
"Dear PINE64 customer, there was a payment gateway error where our ecommerce provider Shopify (http://shop.pine64.com) was authorizing orders but not charging some orders between May 1, 2016 to May 20, 2016.  This resulted in a credit card authorization but not an actual charge. The authorization will drop off after 2 weeks.  If you are receiving this email, you are part of an effected batch (about 150 orders). Some of your orders have actually been fulfilled but we did not actually charge you for it. If your order started with a number of #776, your orders have been fulfilled (but we did not charge you), If your order starts with #816, and you are receiving this email, your order has been cancelled and you have not been charged. "

Of course my order was 816# so I have to reorder stuff.
Got a board that is very pretty but wonder when it will work.
????

This is new info to me and I will check with sales team. In general, I focus on forum, engineering development and production.
#4
I had the same email saying my order was cancelled.  I had quite a list on the order and can't remember all the items listed.  Can this be traced through my email address?  I will re-order if the list can be found.

Thanks

Edd


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