Problems with PINE64 Support

[Astilex]

Hello all,

Has anyone had issues with support before? I had bought a Mobian CE Edition and it came to me defective. I sent it back to Pine64 for RMA at the start of March and now my Phone seems to be in limbo. Also trying to get answers from support is like pulling teeth from a lion.

I was really happy when I got my PinePhone and I even bought a Pinecil to support Pine64 more however I am beginning to feel... Regret, Anger, I'm not sure.

All I know is I bought a phone, it came to me broken, I had to pay MORE money to get it fixed, and now I have no clue where it is.

I'm not sure what to do anymore. Has anyone else experienced this?

Best,
Astilex

[tllim]

Hello all,

Has anyone had issues with support before? I had bought a Mobian CE Edition and it came to me defective. I sent it back to Pine64 for RMA at the start of March and now my Phone seems to be in limbo. Also trying to get answers from support is like pulling teeth from a lion.

I was really happy when I got my PinePhone and I even bought a Pinecil to support Pine64 more however I am beginning to feel... Regret, Anger, I'm not sure.

All I know is I bought a phone, it came to me broken, I had to pay MORE money to get it fixed, and now I have no clue where it is.

I'm not sure what to do anymore. Has anyone else experienced this?

Best,
Astilex

Please PM me your support ticket number and I will check with support team