PinePhone KDE Community Edition shipping update thread.

[treebuilder]

Hm.

I got my new tracking number from DHL this morning. Went to check its status, and while it has a delivery date of Wednesday, it's now "on hold".

Again.

[skydel0]

I got the tracking number as well. 
Now the phone is there under official goverment control as DHL says  


Wonder what that realy means and if i get free hardware attached to my phone within this control xD

[Luke]

OP updated.

[HollowTraveler]

Hey guys, my KDE CE is being shipped through USPS (to Chicago suburbs). The tracking says a label was created in a town that is very close to me on 1/23, but has not updated since. I have not received a second confirmation email, what do you make of this?

[jbloodwo]

Hey guys, my KDE CE is being shipped through USPS (to Chicago suburbs). The tracking says a label was created in a town that is very close to me on 1/23, but has not updated since. I have not received a second confirmation email, what do you make of this?

My tracking appears to say hat the shipment is now in the states but might be delayed. So yeah. So glad this thing is almost here. Now to play.

[HollowTraveler]

Hey guys, my KDE CE is being shipped through USPS (to Chicago suburbs). The tracking says a label was created in a town that is very close to me on 1/23, but has not updated since. I have not received a second confirmation email, what do you make of this?

My tracking appears to say hat the shipment is now in the states but might be delayed. So yeah.  So glad this thing is almost here.  Now to play.

Is yours being shipped via USPS as well?

[C0ffeeFreak]

Hey guys, my KDE CE is being shipped through USPS (to Chicago suburbs). The tracking says a label was created in a town that is very close to me on 1/23, but has not updated since. I have not received a second confirmation email, what do you make of this?

Because of the Covid 19 Chinese postal shipping restrictions to the US, the Chinese post seems to be using third party courier services, some type of mule service that gets them at customs and mules them all across the US and deposits them in the postal system near you. These mule services often show up in your tracking as as in possession of "USPS Shipping partner" or "Non-USPS distribution service" or in some tracking apps by the company name "Last Mile Carrier" and on route to the USPS postal service telling you a label has been created, the item is not in the hands of USPS but is on its way. They seem to use the Chinese post to update the tracking. The tracking systems work together.

[skydel0]

And again its returned to pine

Support still blames DHL even the third time.
Its not suddenly if it happens 3 times xD

[RussWeed]

[December 31, 2020] I've opened the KDE shipping thread a bit early to let you all know that we're currently approx 7-10 days behind schedule.
Long story short, a key component wasn't available until now. We were planning on shipping the KDE CE early January - this has now been pushed back to mid-January. I'll keep you posted on shipping progress in this thread.

[January 5, 2021] Following the slight (10 day) delay, were now back on track and everything is going smoothly. We currently expect to start shipping on January 18. Sorry for the delay.

PSA for UK users: We have been notified that our EU warehouse is no longer able to deliver PinePhones to the United Kingdom. This may result in order status being changed or cancelled. We are, however, working on a way to resolve this situation. As soon as something more is known, I'll make sure to update you here. We apologize for the situation - it is completely outside of our control.

[January 18, 2021] Shipping will start this week. As I already mentioned, we were running a bit behind schedule; the initial delay was caused by component shortages, but the production team also encountered some software problems late last week. These issues have now been sorted thanks to the KDE team, and the team will work though the night today and continue work on Tuesday to get all phones packaged for shipping.
Due to the COVID19 situation in Europe, DHL delivery to and from the EU warehouse are likely to be slower than usual (fewer flights from Hong Kong to EU, as well as slowdowns in deliveries between EU boarders).
Once again, apologies for this slight delay and your continued understanding

[January 27, 2021] Some of you have today received an information from DHL that your PinePhone KDE CE was 'returned to shipper'. Having already accepted the shipment and all paperwork, DHL decided to take an issue with the size of battery warning sticker. A sticker size they've never taken issue with in the past I might add. As a result of this, new stickers will have to be issued and new paperwork will have to be filed. This should take about a week. We always own up when we mess up - but this one is completely on DHL. Regardless, we're sorry about the delay; shipping will work as fast as possible to resend the PinePhones.

For those of you in the US; most KDE CE PinePhones should be arriving any day now.
For those of you in Europe (excluding UK): the PinePhones are already at the EU warehouse and should be dispatched your way soon.

[January 30, 2021] Those of you who received 'returned to shipper' notification: the shipping team is working over the weekend to sort out the new battery warning stickers. We are aiming to have your units prepared for DHL pickup on Monday. Please accept DHL's apologies for this situation.

European users (aside from UK): shipment has already started and most of you should receive your unit this time next week.

[February 1, 2021] PinePhones which were previously 'returned to shipper' by DHL have now been dispatched. Thank you for your patience.

So the shipping information says the phone has been returned to the sender again???

[skydel0]

Yes again( 3. time for me). Support ticket was closed after an hour today and they said its the label again.

They also said that they already gave it again to DHL.(But they just copy pasted the last answer)
So that means we should get today a new email from DHL that they send it.


https://fosstodon.org/@pine64/105659708470942437