Update on last batch of Bravehearts not yet shipped
02-16-2020, 10:14 AM
With the latest Feb. update post now live, could we receive some news regarding this last batch of Braveheart units that didn't get shipped?
Quick refresher from this thread
01-29-2020, 10:59 PM (This post was last modified: 01-29-2020, 11:02 PM by tllim.)
During Jan 18 when shipping team, including me, wrap up the PinePhone shipment, we discovered there is about 80 units that lacking shipping label. Based on the quantity, shipping team believes that there is one batch (about 80 units) that logistic didn't provide the shipping label info. However, the logistic team already left work for the Chinese New Year, we don't know which batch (within certain date range, not certain country) got affected and can only know when logistic and shipping team back from Chinese New Year (has been extended due to Coronavirus crisis). Based on recent response, I believes the affected batch is the last batch (from January 5 order till sold out). Please noted that this is a not random miss shipment scenario. Once back from the Chinese New New Year/Chronavirus Crisis period and Hong Kong open back the broader, shipping team will immediately ship out this missed batch.
In the February update it's called out that -
Sadly, this isn’t the entire extent of the problem; as I’ve already mentioned, all devices which contain batteries ship from Hong Kong. Earlier this month Hong Kong closed many key crossings to the region from mainland China, including the one which we rely on, and now there is a 2-week long quarantine for anyone arriving from mainland China to Hong Kong. This means that our shipping staff can’t reach the Hong Kong warehouse.
So, then, what does all this mean in practice? It means that we cannot produce anything this month and, even if we could, there is no way for us to ship any devices with batteries.
Emphasis mine. Since these 80 units are packed with batteries and ready to go do they have a chance at shipping? Or is the shut down + quarantine going to impact these as well moving forward since they are not on mainland China and therefor not considered backlog (like the Feb. update post mentions will still being going out).
Given the nature of the shutdown safety should be the priority, with these units being in a unique situation and not being expressly addressed I wanted to see if we could get some official word one way or another however.
Quick refresher from this thread
01-29-2020, 10:59 PM (This post was last modified: 01-29-2020, 11:02 PM by tllim.)
During Jan 18 when shipping team, including me, wrap up the PinePhone shipment, we discovered there is about 80 units that lacking shipping label. Based on the quantity, shipping team believes that there is one batch (about 80 units) that logistic didn't provide the shipping label info. However, the logistic team already left work for the Chinese New Year, we don't know which batch (within certain date range, not certain country) got affected and can only know when logistic and shipping team back from Chinese New Year (has been extended due to Coronavirus crisis). Based on recent response, I believes the affected batch is the last batch (from January 5 order till sold out). Please noted that this is a not random miss shipment scenario. Once back from the Chinese New New Year/Chronavirus Crisis period and Hong Kong open back the broader, shipping team will immediately ship out this missed batch.
In the February update it's called out that -
Sadly, this isn’t the entire extent of the problem; as I’ve already mentioned, all devices which contain batteries ship from Hong Kong. Earlier this month Hong Kong closed many key crossings to the region from mainland China, including the one which we rely on, and now there is a 2-week long quarantine for anyone arriving from mainland China to Hong Kong. This means that our shipping staff can’t reach the Hong Kong warehouse.
So, then, what does all this mean in practice? It means that we cannot produce anything this month and, even if we could, there is no way for us to ship any devices with batteries.
Emphasis mine. Since these 80 units are packed with batteries and ready to go do they have a chance at shipping? Or is the shut down + quarantine going to impact these as well moving forward since they are not on mainland China and therefor not considered backlog (like the Feb. update post mentions will still being going out).
Given the nature of the shutdown safety should be the priority, with these units being in a unique situation and not being expressly addressed I wanted to see if we could get some official word one way or another however.
