Shipping Status
#11
(07-03-2016, 05:15 AM)Adrian Chiong Wrote:
(07-02-2016, 10:37 PM)tllim Wrote:
(06-30-2016, 08:36 PM)Adrian Chiong Wrote: I have send a few mail to you guys in KickStater, but without any reply my backer number is 26,455. Todate i have not receive the PIN64 or any updates.

I receive a mail from my courier service and they inform me that they are changing address can you kindly check for me my delivery status.

If not please kindly advice how do i update my shipping address...?

Thanks.

Your shipment already deploy on June 25 and reaching Singapore now. Here is the tracking number: RI902596316CN

RI902596316CN
[Image: china-post.svg]
[/url]China Post
[url=tel:+86%2020%2011185]+86 20 11185
In Transit
  • Jul 02, 2016
    02:29 am
    Arrive destinationChina Post
  • Jun 28, 2016
    05:10 pm
    Leaving airport going to next airport/seaportChina Post
  • Jun 28, 2016
    04:45 pm
    Arrive airportChina Post
  • Jun 27, 2016
    01:18 pm
    Export customs clearedChina Post
  • Jun 27, 2016
    10:04 am
    Export security scanChina Post
  • Jun 26, 2016
    12:01 pm
    Export customs scan (domestic transit)China Post

Noted, Thanks Smile

Just receive the PIN64 But how come no instruction manual 
#12
I received an email on 26 May saying that my order had been shipped and provided me with the following USPS tracking number USPS (9405511699000540553779). When I go to the USPS site, it merely says "pre-shipment Info sent to USPS". I've sent several emails to sales@pine64.com with no response. My order was AFTER the Kickstarter ended. My order # is 102221300.

I really want to know 
  • Has my order really been shipped
  • How long do I really need to wait to receive it
  • When will Pine issue a trace (or ship me a replacement) if it's been lost somewhere in transit?
Is there anyone monitoring this thread who can help me?
#13
tllim,
I got my Pine64 package today and I'm very happy! I was hoping that since the Enclosure and Zwave card aren't ready yet, that I could update my shipping address for those items to my new address?

Thanks again for the help!
#14
(07-06-2016, 01:06 AM)CliffordLau Wrote: I received an email on 26 May saying that my order had been shipped and provided me with the following USPS tracking number USPS (9405511699000540553779). When I go to the USPS site, it merely says "pre-shipment Info sent to USPS". I've sent several emails to sales@pine64.com with no response. My order was AFTER the Kickstarter ended. My order # is 102221300.

I really want to know 
  • Has my order really been shipped
  • How long do I really need to wait to receive it
  • When will Pine issue a trace (or ship me a replacement) if it's been lost somewhere in transit?
Is there anyone monitoring this thread who can help me?
I have forward your inquiry to sales team and ask them to take attention in your case.
#15
(07-06-2016, 06:55 PM)mils180 Wrote: tllim,
I got my Pine64 package today and I'm very happy! I was hoping that since the Enclosure and Zwave card aren't ready yet, that I could update my shipping address for those items to my new address?

Thanks again for the help!

Glad that you have received. For the Enclosure and ZWave card, if need us to ship to your new address, please lets us know ASAP.
#16
Hi tllim,
Yes, I need those shipped to my new address. Should we unlock Backerkit so I can updated my address?
#17
(07-07-2016, 11:12 AM)mils180 Wrote: Hi tllim,
Yes, I need those shipped to my new address. Should we unlock Backerkit so I can updated my address?

Unlock backerkit needs support team involvement and you can directly email to support@pine64.com
#18
(07-07-2016, 11:04 AM)tllim Wrote:
(07-06-2016, 01:06 AM)CliffordLau Wrote: I received an email on 26 May saying that my order had been shipped and provided me with the following USPS tracking number USPS (9405511699000540553779). When I go to the USPS site, it merely says "pre-shipment Info sent to USPS". I've sent several emails to sales@pine64.com with no response. My order was AFTER the Kickstarter ended. My order # is 102221300.

I really want to know 
  • Has my order really been shipped
  • How long do I really need to wait to receive it
  • When will Pine issue a trace (or ship me a replacement) if it's been lost somewhere in transit?
Is there anyone monitoring this thread who can help me?
I have forward your inquiry to sales team and ask them to take attention in your case.

Thanks! Hopefully they will respond to your inquiry since I haven't heard anything back from the emails I sent to sales@pine64.com.
#19
(07-10-2016, 08:04 AM)CliffordLau Wrote:
(07-07-2016, 11:04 AM)tllim Wrote:
(07-06-2016, 01:06 AM)CliffordLau Wrote: I received an email on 26 May saying that my order had been shipped and provided me with the following USPS tracking number USPS (9405511699000540553779). When I go to the USPS site, it merely says "pre-shipment Info sent to USPS". I've sent several emails to sales@pine64.com with no response. My order was AFTER the Kickstarter ended. My order # is 102221300.

I really want to know 
  • Has my order really been shipped
  • How long do I really need to wait to receive it
  • When will Pine issue a trace (or ship me a replacement) if it's been lost somewhere in transit?
Is there anyone monitoring this thread who can help me?
I have forward your inquiry to sales team and ask them to take attention in your case.

Thanks! Hopefully they will respond to your inquiry since I haven't heard anything back from the emails I sent to sales@pine64.com.
They responded back to me that they will reship your shipment on Monday.
#20
(06-27-2016, 10:03 PM)tllim Wrote:
(06-27-2016, 03:02 AM)vi0l3tCrumbl3 Wrote: I am really sorry that I have to post this. The whole pine64 team must be working overtime for their KS backers........

My fiance' just recieved his pine64 and it looks awesome! He didn't even get a shipping notification which came as a surprise for both of us. I however did get a shipping notice on the 28th of May and on aftership it is still saying it is pending while EMS says there is no such number. I did send an email but I am totally understanding that there has not been a reply.

I am backer 34,126 and my tracking number is LX948783417CN. I hope someone can help?

Heart vi0l3tCrumbl3
Sorry on the waiting and this is our duty and responsibility on the delivery.

Good news is your shipment finnaly got released today from security check and now resume shipment today to you. Here is aftership shipment status:

LX948783417CN
[Image: china-ems.svg]
[/url]China EMS
[url=tel:+86%2020%2011183]+86 20 11183
In Transit
  • Jun 27, 2016
    10:46 pm
    Arrive parcel processing center, from Shenzhen (China)车公庙中心营业部China EMS
    深圳市
  • Jun 27, 2016
    01:11 pm
    Leaving parcel center, to Shenzhen (China)China EMS
    深圳市车公庙中心营业部
 Thank You Tllim!


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