screen doubling

[ommm]

hi...just received my new phone..right out of the box every image and character is doubled (a sort of wobbling mirror image just next to the original one) so its very hard to see and select anything at all...tried several distros...all have the same problem ...its everywhere whatever I try to run...so would this indicate a hardware issue?...the screen or its connections?.....disappointing if so as its brand new......or perhaps there is something I can do to fix it?
At a bit of a loss and haven't even crossed the start line yet!
thanks for any clues....

[kqlnut]

If this affects the whole screen (not just individual elements on the screen) and happens with every distro in the same way, it sounds like a hardware issue. You could open the phone and reattach the screen connector, see if that helps. Otherwise open a support ticket and have the screen or phone replaced under warranty (don't miss the deadline).

[tllim]

hi...just received my new phone..right out of the box every image and character is doubled (a sort of wobbling mirror image just next to the original one) so its very hard to see and select anything at all...tried several distros...all have the same problem ...its everywhere whatever I try to run...so would this indicate a hardware issue?...the screen or its connections?.....disappointing if so as its brand new......or perhaps there is something I can do to fix it?
At a bit of a loss and haven't even crossed the start line yet!
thanks for any clues....

Please submit a support ticket at https://support.pine64.org and post the photo snapshot. If this is the hardware issue, support team will RMA.