04-23-2021, 06:24 PM
(04-23-2021, 01:39 PM)misterdid Wrote: Any similar experience? Any hint? I opened a ticket early this morning, but no answer so far...
Sorry to hear that! It could be that you were simply unlucky enough to get one that was faulty. I haven't heard many reports of DOA or only short usage before failure, other than mistreatment... but it does happen.
Depending on the workload for support atm, it could be a few days before you get a reply.
If have you have any other power supplies between the 12 & 21v range with a suitable tip, give them a try... i.e. you might have a laptop power supply with the right connector? Or if you have a USB-C charger, give that a try... see if it's actually completely dead, or just wonky... and hopefully get a better idea as to what the problem is.