PINE PHONE CAME LOCKED

[ja27fr]

Hello Gentleman,
I bought this phone as a general call/text basic smart phone, a none-contact-tracing phone.
So, not a Techie, and am starting to learn.
However, 
I booted up the phone and the screen came pre locked with a passcode I do not know.  I can't get past the lock screen.  I'm assuming that this is not normal? Can somebody direct me to what I need to do, or who I need to speak too.
Thank you in advance.

Yup, my phone came today and is locked on startup.