Good evening,
thank you for reading the whole post before answering.
To start off, i put a lot of time into working everything out, but it seems like, pine64 is not interested in helping me at all.
I was one of the people that ordered a Pinephone PMOS Convergence Edition. On arrival i saw that the display was broken, but have not received an answer for my ticket, which i immediately opened after noticing that. To fix that, i decided to open a paypal dispute, which finally led to an answer. Well, i was offered to receive a replacement display, which i received weeks later.
There was a problem with it though: The image quality was fine, but the touchscreen didn't work. Well, so i wrote to the support again and (of course) didn't receive an answer again. I reacted to that opening a thread on the forums. I was suggested to contact tllim, which i did. I got one answer in my tickets, then it got quiet again. Of course i tried to contact tllim again, who told me to solve that with the support. After that i haven't got any answer from him again.
Many days later i finally received an answer on my ticket. I shall please ship my phone and replacement screen to Luke. To make sure that everything goes without any hassle i decided to contact him using directly. Well, said and done. There i was writing with Luke. I shipped the package to the UK. And i received an answer from him: Both screens seem indeed to be broken. Additionally he said, that he would forward that to the support. Well, i have not received an answer from the support or Luke since then. I have asked him, how long that could take still, but have not received an answer yet.
And now i stand here, lost 257 USD, and also don't have any item in my hand. Nothing. No phone, no money, no reaction to my inquiries. I feel scammed.
Consider that everything i told you happened over a timespan of 6 months. Considering that i have directly contacted pine64 after receiving the defective unit, that's a lot of time. And in that time i was not able to use the phone. It was just there. Not working. And now even that is gone, without reaction.
So please, would anyone be so kind to help me? Preferably Pine64. But honestly i've been left hanging by you quite drastically now.
Greetings
Janik020301
thank you for reading the whole post before answering.
To start off, i put a lot of time into working everything out, but it seems like, pine64 is not interested in helping me at all.
I was one of the people that ordered a Pinephone PMOS Convergence Edition. On arrival i saw that the display was broken, but have not received an answer for my ticket, which i immediately opened after noticing that. To fix that, i decided to open a paypal dispute, which finally led to an answer. Well, i was offered to receive a replacement display, which i received weeks later.
There was a problem with it though: The image quality was fine, but the touchscreen didn't work. Well, so i wrote to the support again and (of course) didn't receive an answer again. I reacted to that opening a thread on the forums. I was suggested to contact tllim, which i did. I got one answer in my tickets, then it got quiet again. Of course i tried to contact tllim again, who told me to solve that with the support. After that i haven't got any answer from him again.
Many days later i finally received an answer on my ticket. I shall please ship my phone and replacement screen to Luke. To make sure that everything goes without any hassle i decided to contact him using directly. Well, said and done. There i was writing with Luke. I shipped the package to the UK. And i received an answer from him: Both screens seem indeed to be broken. Additionally he said, that he would forward that to the support. Well, i have not received an answer from the support or Luke since then. I have asked him, how long that could take still, but have not received an answer yet.
And now i stand here, lost 257 USD, and also don't have any item in my hand. Nothing. No phone, no money, no reaction to my inquiries. I feel scammed.
Consider that everything i told you happened over a timespan of 6 months. Considering that i have directly contacted pine64 after receiving the defective unit, that's a lot of time. And in that time i was not able to use the phone. It was just there. Not working. And now even that is gone, without reaction.
So please, would anyone be so kind to help me? Preferably Pine64. But honestly i've been left hanging by you quite drastically now.
Greetings
Janik020301