11-09-2020, 09:06 AM
I too tried to submit a ticket by setting up an account. I was sent an email invite confirming my email and went on to set a password. There is no confirmation that the password was accepted. Logged out and then logged in and got "incorrect password or email". Tried the reset password option and got no email to do so. Even though this whole process was a but I still tried went through the submit ticket (I was missing the USB-C Dock which was supposed to be included) but no doubt the ticket never made it to it's destination.
I realize this is a young company but nonetheless, if you are shipping products worldwide you must have a process in place to service the customer and have open lines of communication. We kinda expect the products to be buggy but not the website.
I realize this is a young company but nonetheless, if you are shipping products worldwide you must have a process in place to service the customer and have open lines of communication. We kinda expect the products to be buggy but not the website.