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Support is not replying to my ticket
desca
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Joined: Jul 2020
Posts: 81

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#13
10-16-2020, 10:25 AM
(10-16-2020, 01:15 AM)tllim Wrote: Noted, support team will revisit ticket #4476. Sales team recently go thru the Asendia shipment delay that caused by COVID pandemic during March time frame. Seems like there are some shipment forever stuck in their Germany transit warehouse (some in Swiss).

You might add something like "I/we are terribly sorry", maybe "I/we are working to improve our support processes so everything doesn't slip through the cracks regularly because, despite appearances, we do care about our customers and know they deserve better".
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RE: Support is not replying to my ticket - by desca - 10-16-2020, 10:25 AM

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