Support response times

[chuso]

Hi,

Does anyone know how long it usually takes to get a response from support?

I opened a support ticket 10 days ago and I haven't received any response yet.

[TRS-80]

Well that's discouraging. I would have thought they were caught up from CNY backlog, but maybe not.

[chuso]

One month passed and I haven't even got an ack that they have received the ticket.

I already lost all hope that I will ever get a reply.

[TRS-80]

I sent a support email and never received a reply, either. I think I will try again, and maybe you should, too. I (still) don't think PINE64 are malicious (trying to rip anyone off), just busy and under-staffed.

I read in another thread someone having success filing a ticket via some third party website, but I am not even sure that was Pine's actual support site (could be a scam, or not).

[chuso]

I read in another thread someone having success filing a ticket via some third party website, but I am not even sure that was Pine's actual support site (could be a scam, or not).

I guess you are referring to their Zoho site: https://desk.zoho.com/portal/pine64/home

It's linked at the bottom of pine64.org. There is where I opened my ticket.

[TRS-80]

Indeed. Eventually I found my way there as well. After filling out a ticket, I received a reply. This has all been since my last post, so we are talking a couple weeks at most (I actually received my first reply within a week, maybe even days IIRC).

Which was better than sending an email to the support (sales?) email. Where I never actually received a reply.

Maybe bump your ticket, if you haven't done so already.