+- PINE64 (https://forum.pine64.org)
+-- Forum: General (https://forum.pine64.org/forumdisplay.php?fid=1)
+--- Forum: General (https://forum.pine64.org/forumdisplay.php?fid=74)
+--- Thread: Support response times (/showthread.php?tid=16415)
Support response times - chuso - 04-01-2022
Hi,
Does anyone know how long it usually takes to get a response from support?
I opened a support ticket 10 days ago and I haven't received any response yet.
RE: Support response times - TRS-80 - 04-01-2022
Well that's discouraging. I would have thought they were caught up from CNY backlog, but maybe not.
RE: Support response times - chuso - 04-24-2022
One month passed and I haven't even got an ack that they have received the ticket.
I already lost all hope that I will ever get a reply.
RE: Support response times - TRS-80 - 04-30-2022
I sent a support email and never received a reply, either. I think I will try again, and maybe you should, too. I (still) don't think PINE64 are malicious (trying to rip anyone off), just busy and under-staffed.
I read in another thread someone having success filing a ticket via some third party website, but I am not even sure that was Pine's actual support site (could be a scam, or not).
RE: Support response times - chuso - 05-03-2022
(04-30-2022, 04:50 PM)TRS-80 Wrote: I read in another thread someone having success filing a ticket via some third party website, but I am not even sure that was Pine's actual support site (could be a scam, or not).
I guess you are referring to their Zoho site: https://desk.zoho.com/portal/pine64/home
It's linked at the bottom of pine64.org. There is where I opened my ticket.
RE: Support response times - TRS-80 - 05-15-2022
Indeed. Eventually I found my way there as well. After filling out a ticket, I received a reply. This has all been since my last post, so we are talking a couple weeks at most (I actually received my first reply within a week, maybe even days IIRC).
Which was better than sending an email to the support (sales?) email. Where I never actually received a reply.
Maybe bump your ticket, if you haven't done so already.