(10-10-2020, 11:10 AM)gabrielfin Wrote: My package was (supposedly) sent on the 28th of February. I knew there could be delays because of COVID. But 3 months passed (June) and the tracking status still showed as "Departed", so I started to get worried.

I contacted support to get a status update on the package. They said they would check and get back to me, but they never did. So I contacted them again twice, both times they replied they were waiting for feedback from the post company (Asendia) and they would get back to me, but they never did.

I contacted them a fourth time 3 weeks ago demanding some sort of response. It's unacceptable that a post company takes more than 3 months to report the status of a package. I got no reply. I wrote again 1 week ago. Still got no reply.

I've been waiting 7 months for this package... What's going on? Are they ghosting me? Did somebody lose my package and no one wants to take responsibility?

In case it helps, the ticket number is #4476

(10-12-2020, 10:21 AM)gabrielfin Wrote: I paid with a credit card in november last year (the product I'm waiting for is an RMA). I cannot get the money back from my credit card provider when more than 30 days after purchase have passed.

(10-12-2020, 03:17 PM)KNERD Wrote:

(10-12-2020, 10:21 AM)gabrielfin Wrote: I paid with a credit card in november last year (the product I'm waiting for is an RMA). I cannot get the money back from my credit card provider when more than 30 days after purchase have passed.

Then look for a card with 3 months, or start using PayPal with six months. You just waited too long. The only alternative is legal action.

(10-12-2020, 10:21 AM)gabrielfin Wrote: I paid with a credit card in november last year (the product I'm waiting for is an RMA). I cannot get the money back from my credit card provider when more than 30 days after purchase have passed.