Support is not replying to my ticket
10-16-2020, 01:15 AM
(10-10-2020, 11:10 AM)gabrielfin Wrote: My package was (supposedly) sent on the 28th of February. I knew there could be delays because of COVID. But 3 months passed (June) and the tracking status still showed as "Departed", so I started to get worried.
I contacted support to get a status update on the package. They said they would check and get back to me, but they never did. So I contacted them again twice, both times they replied they were waiting for feedback from the post company (Asendia) and they would get back to me, but they never did.
I contacted them a fourth time 3 weeks ago demanding some sort of response. It's unacceptable that a post company takes more than 3 months to report the status of a package. I got no reply. I wrote again 1 week ago. Still got no reply.
I've been waiting 7 months for this package... What's going on? Are they ghosting me? Did somebody lose my package and no one wants to take responsibility?
In case it helps, the ticket number is #4476
Noted, support team will revisit ticket #4476. Sales team recently go thru the Asendia shipment delay that caused by COVID pandemic during March time frame. Seems like there are some shipment forever stuck in their Germany transit warehouse (some in Swiss).
