Support is not replying to my ticket

[kop316]

I paid with a credit card in november last year (the product I'm waiting for is an RMA). I cannot get the money back from my credit card provider when more than 30 days after purchase have passed.

Then look for a card with 3 months, or start using PayPal with six months. You just waited too long. The only alternative is legal action.

I am having the same frustration. I have a RockPro64 with DDR errors, and it takes a week for them to respond to me for a reply and they don't try to confirm anything.

EDIT: I finally got a response after filing a paypal dispute, and I had to send my pockpro back to hong kong at my own expense to get it replaced.