09-22-2020, 09:35 PM
After receiving a Pinebook Pro in June that had QA issues, I opened a support ticket. It took a month for them to start troubleshooting with me. Then we did some very poor troubleshooting for a month. They issued a RMA and I paid for return shipping. I waited another month and now they have shipped me a replacement. It does not seem like a new unit. The box was slightly damaged and the screen and touchpad did not have the protective plastic film. While that is annoying because I paid for a new laptop, it has a bigger issue.
The real problem now is that the keyboard does not function properly. I can’t select ANSI or ISO keyboard. If I touch the right random key it will go to the next screen. When I try to enter a user name the keyboard just outputs random characters. It is unusable.
Has anyone else had this issue? Is there a solution? Or was I lucky enough to receive a second lemon?
The real problem now is that the keyboard does not function properly. I can’t select ANSI or ISO keyboard. If I touch the right random key it will go to the next screen. When I try to enter a user name the keyboard just outputs random characters. It is unusable.
Has anyone else had this issue? Is there a solution? Or was I lucky enough to receive a second lemon?
