08-08-2020, 01:02 PM
Hello Pine community!
I came here to express how disappointed I am with Pine's customer support.
I ordered a RockPro64 on 2020-03-07. Today (2020-08-08), more than 5 months after I placed the order:
- Package has still not been delivered.
- Tracking number has expired.
- Customer support (contacted through sales@pine64.org) is taking longer and longer to respond, sometimes over 3 weeks.
- Customer support is unable to provide tracking of my package.
- After asking many times for refund, I have still not been reimbursed.
I consider this situation to be unacceptable. I do understand CoVid lockdown makes it difficult for everyone to work. But I have been ordering from other Chinese providers, both for myself and for work, and have definitely not experienced such delays.
I even filed a complaint to the French police (DGCCRF, fraud repression) and informed customer support.
What can I do to be finally reimbursed shortly?
Regards,
Sébastien
I came here to express how disappointed I am with Pine's customer support.
I ordered a RockPro64 on 2020-03-07. Today (2020-08-08), more than 5 months after I placed the order:
- Package has still not been delivered.
- Tracking number has expired.
- Customer support (contacted through sales@pine64.org) is taking longer and longer to respond, sometimes over 3 weeks.
- Customer support is unable to provide tracking of my package.
- After asking many times for refund, I have still not been reimbursed.
I consider this situation to be unacceptable. I do understand CoVid lockdown makes it difficult for everyone to work. But I have been ordering from other Chinese providers, both for myself and for work, and have definitely not experienced such delays.
I even filed a complaint to the French police (DGCCRF, fraud repression) and informed customer support.
What can I do to be finally reimbursed shortly?
Regards,
Sébastien
