Pinebook Pro & PinePhone shipping progress (2020)

[daniel]

I ordered a PinePhone that was shipped to France with Asendia. According to the the tracking system, the package arrived in France on July 1st, but there are no updates since then (the tracking system still shows the package as in transit). Is it plausible that the package has been stuck in customs for one month, or should I start to worry about it being lost?

I have tried to contact my local postal service and sales@pine64, but didn't get any answer...

From many posts I have read here, it gives the impression that once the package is shipped Pine64 doesn't feel responsible. Kind of now the responsibility is for the shipping company.

I might be wrong, but there are so many unanswered complaints. Maybe they consider the forum is not the right place, and they are answering many through e-mail.

Maybe they don't want to answer here, because they are afraid so many people will do the same.

In any case, their image is not good. If I were Pine64, I would have at least a written answer with the steps to take to help people who are worried about the shipping. Ignoring is never a good strategy

I hope you get help soon