Pinebook Pro & PinePhone shipping progress (2020)

[kingturgon]

Just got an email saying if I don't upgrade, my order will be cancelled and it didn't mention anything about refund. This is practically extortion. Will be starting a paypal claim if I don't receive product or money and whichever way it goes, I know this is the worst company I have dealt with literally ever. Make me wait 3 months and then say I am not getting my stuff if I don't pay even more on what I already payed for shipping and no mention of refund. PINE64 is a scam and ISPs like virgin media who have terrible support teams and random crashes for hours are better than this company. Wasting my time and money.

Got the same email. Someone better explain what the hell is going on here.

Here is what it means: Asendia is unable to deliver to you location and we were unsuccessful in finding another postal-based service as substitute.
In result we present you with two outstanding options: 1) upgrade to a delivery courier; 2) get your money back and cancel the order.

As explained many times over, this situation is not caused by us (nor by Asendia frankly speaking) but rather the circumstances.

You legally have to give the second option otherwise you are committing fraud and the 1st option isn't an option for those not wanting to pay even more for a product they already payed for. Out of principal, I will not pay 30USD for shipping let alone for a company I already payed shipping for but they couldn't get their sh** together to ship it out. Will be getting a refund. My patience and sympathy went to waiting for 3 months without anything clear coming from the company so now all I have left is fury and rage. Worst company ever.

I can understand frustration at the situation, but I think you are misplacing blame. Of course, I might have reacted similarly had I got that email.