06-26-2020, 04:15 AM
(06-25-2020, 07:49 PM)Jazzband Wrote:(06-25-2020, 07:18 PM)Luke Wrote:(06-25-2020, 06:43 PM)Jazzband Wrote: Hey @Luke, what are you guys doing about all those faulty PBP's you shipped in the first two batches?
"All those faulty PBP's" is a really tendentious statement. There were more issues reported in the first PBP sub-batch that shipped, yes, but that hardly means that that many - let alone the majority of - PBPs are somehow flawed.
Answering your question, those who got a faulty unit are getting sorted out... as always.
@Luke Great, then it probably shouldn't take too long to sort out, right? Another couple of questions then:
I have a support ticket that is 18 days old and had no replies for the last 16 days. Why is it taking this long to sort it out?
Any estimates on when you guys are going to begin sorting it out?
30-day warranty on the PBP I got ends next week, is there a chance you'll sort it out by then?
For the sake of transparency, how many reports of faulty PBP's have you received so far?
How many of those reports have been resolved so far?
I have no insight into the support system so I do not have answers for you. Obtaining these answers would require me polling support - and I have no intention of doing that while they're under heavy workload.
If it truly matters to you and others, then I'll be happy to share the numbers when everything is done and dusted; my impression is that there were 2-3x more issues reported by users in the first sub-batch than usually.
Why is it taking this long to sort out issues? - because of a small number of staff dealing with huge shipping volume.
Don't worry about the 30 day warranty - we nearly always help people many months after purchase, the warranty length is dictated by other things entirely.