Pinebook Pro & PinePhone shipping progress (2020)

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[quote pid='68072' dateline='1591827413']

First time I hear of this. Which customs (country)? did you reach out to them to ask what it is they actually want?

Thank you for answering.
Spain.
I sent a support request to DHL but they didn't answer yet.
My fears are the phone will just be returned to sender given the amount of work needed to obtain the missing documents is too much in the current world situation.
We had a couple of such cases in my company. No one bothered to contact us to ask for further information. They just returned the parcels.
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This happens a lot in the uk with products over like $40 from china, call the customs people they probably dont even need documents but are working out how much they need to charge you. Not sure about spain but over here they send you a letter in the post about a week later and ask you to pay 20% + a handling fee