05-29-2020, 07:16 PM
Hi -
My PBP arrived yesterday. Out of the box everything seemed to work. Battery discharged over night (I neglected to power off PBP, so today I plugged in the AC adapter. Battery began charging, and I left it to continue charging while I stepped away. A couple hours later, I return to see the battery has stopped charging, and remains in a discharging state whether the AC adapter is connected or not. I've tried power cycling the PBP but that hasn't resolved the issue.
I just tested connecting to a USB-C dock and can confirm that PBP does draw power via USB-C, so it appears to just be the AC adapter. Any suggestions for how better to determine whether it's a faulty adapter or a problem with the port in the PBP?
My PBP arrived yesterday. Out of the box everything seemed to work. Battery discharged over night (I neglected to power off PBP, so today I plugged in the AC adapter. Battery began charging, and I left it to continue charging while I stepped away. A couple hours later, I return to see the battery has stopped charging, and remains in a discharging state whether the AC adapter is connected or not. I've tried power cycling the PBP but that hasn't resolved the issue.
I just tested connecting to a USB-C dock and can confirm that PBP does draw power via USB-C, so it appears to just be the AC adapter. Any suggestions for how better to determine whether it's a faulty adapter or a problem with the port in the PBP?
