Still waiting for my phone, no reply from Pine

[daniel]

Yes, I use the sales@ email address. In fact I used the reply button, to avoid typos. I can not make any claim to PayPal or my credit card issuer, because it is too long time ago now.

Keep trying. Use the email, the forum, IRC, Twitter, ... any platform they have
Ask PayPal even you are out of warranty
Very important send a written letter to PINE (make it certified, and keep a copy). Scan the letter and email them a copy, also send them a FAX (if they have).

If you do all of these they cannot say they did not know about your case. Give them some time to answer (few weeks?) then you can ask the European Consumer Centre for help  or other similar organizations

I hope you don;t need to do all of these, and someone from Pine will answer you.

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Yes, I use the sales@ email address. In fact I used the reply button, to avoid typos. I can not make any claim to PayPal or my credit card issuer, because it is too long time ago now.

It should be six months for PayPal. They also list contact information about the seller on the transaction information

I think in PayPal you paid to a company in Hong Kong (Syabas Tech?), but not Pine64. I guess this makes things more difficult... or may be not. I do not know the relation between PINE64 ans SYABAS but SYABAS might be a third party. MAy be you can email them too? Probably they will not listen to you, but if many customers have problems and PINE64 doesn't respond them and they complain to SYABAS, they might then take action.

I am sorry, I like the PinePhone idea and I want to support them (and I do), but I cannot tolerate this kind of situations. I am not saying who is right, but I think Pine should answer here something.