11-04-2019, 05:41 PM
(11-04-2019, 04:55 PM)Nurb432 Wrote: EDIT: does this work: if not: https://imgur.com/3RzyEQ3
My initial thought is that someone forgot to remove the plastic protector film from the panel before they closed it up. I would wait for support to get back to you just to be sure. I would imagine, if the bezel is easily removable, you will find a pull tab in one corner to remove that plastic sheet.