07-27-2019, 12:02 PM
I guess I should have expected a cock-up in ordering - as with the first pinebook -
then: "oops we lost your code - back of the line" delayed months
this time "oops we screwed up the passwords, too bad for you" - delayed for ???
Took a chargeback threat and public shaming to even get a response from "customer service" after receiving a broken screen with the first one.
So - Pine - still good hardware and community support, still flakey to bad ordering and customer service, even for long time customers.
Maybe I will be less frustrated when the coupon eventually arrives, but for now - moving on to something else.
Unfortunately, all my friends are now aware of the hassles of ordering a pinebook, and are also looking elsewhere for now. Several were hoping to be able to get one for the fall semester at school.
then: "oops we lost your code - back of the line" delayed months
this time "oops we screwed up the passwords, too bad for you" - delayed for ???
Took a chargeback threat and public shaming to even get a response from "customer service" after receiving a broken screen with the first one.
So - Pine - still good hardware and community support, still flakey to bad ordering and customer service, even for long time customers.
Maybe I will be less frustrated when the coupon eventually arrives, but for now - moving on to something else.
Unfortunately, all my friends are now aware of the hassles of ordering a pinebook, and are also looking elsewhere for now. Several were hoping to be able to get one for the fall semester at school.