Buyer beware: Pine64 is not checking their sales email, won't alter or cancel orders
01-10-2023, 06:30 PM
I have an update: today, I went to buy a replacement LCD screen. As soon as I committed the order, I got a receipt email and saw that it defaulted to courier shipping, which was an extra 24 dollars. So I replied to the receipt, which is now correctly going to sales@pine64.org. I told them I want to cancel the order because of the shipping.
Pine64 replied almost immediately, told me it would be a 5% cancellation fee (fair), and asked if I wanted them to redo the order with cheaper shipping. I told them no, just cancel, and they did. I just got my refund and it was really easy.
So whatever breakdown was happening before with changing or cancelling orders seems to have been totally resolved. Thanks Pine64!
Pine64 replied almost immediately, told me it would be a 5% cancellation fee (fair), and asked if I wanted them to redo the order with cheaper shipping. I told them no, just cancel, and they did. I just got my refund and it was really easy.
So whatever breakdown was happening before with changing or cancelling orders seems to have been totally resolved. Thanks Pine64!
