10-27-2022, 02:50 AM
(10-26-2022, 02:17 PM)mruser1 Wrote: Personally I do not have any such bad experience. I wish an answer and follow-up will come from pine64 that makes you forgive them.
Not a Pine Store employee but be aware that it is the community forum here, the Pine64 community has the top-level domain ".org" and the Pine Store Limited has the top-level domain ".com". As far as I know there is no blacklisting in the ticket system of the Pine Store Limited and OP wasn't blacklisted.
Generally speaking you shouldn't be worried if a package doesn't arrive, to my knowledge the Pine Store usually does resolve that properly. But since there are no or very low win margins on most devices (so developers can buy the hardware at low cost) it also mean there is very limited resources for support and the communication isn't as user-friendly as some people wish because the user simply doesn't pay for that - otherwise the devices would be sold for a much higher price, see https://www.pine64.org/2019/08/19/its-ti...ving-back/.
I strongly recommend to keep communication with the Pine store folks plain and objective, as there is a language barrier and creating a chaos with tickets and mails isn't helping the situation of the spare support resources.
If a package doesn't arrive in time (which can be multiple weeks and up to two or three months in case of the slow shipping), simply open a ticket under https://support.pine64.org. The same applies if you're planning to move in the near future while an shipment is pending.
For general shipping questions I suggest to always ask in the bridged community channel: https://wiki.pine64.org/wiki/Main_Page#Chat_Platforms