Pinephone pro shuts down immediately after login

[covar]

Hi. I have a pinephone pro. When I turn on the phone as soon as i login to OS the phone shuts down making a small noise from the speakers and sometimes it goes to black screen (no shutdown). This happens when it operates with the battery. If I plugin the charger boots normally. I tried this with OS phosh (mobian and Kali Linux) installed in emmc and also on SD card. I have tried with original battery and Samsung EB-BJ700CBE battery. Any help????

[zetabeta]

Hi. I have a pinephone pro. When I turn on the phone as soon as i login to OS the phone shuts down making a small noise from the speakers and sometimes it goes to black screen (no shutdown). This happens when it operates with the battery. If I plugin the charger boots normally. I tried this with OS phosh (mobian and Kali Linux) installed in emmc and also on SD card. I have tried with original battery and Samsung EB-BJ700CBE battery. Any help????

!! this is color is so easy to read btw !!

what happens if you boot with charger and then remove charger when booted and logged in?

what following command shows?

Code:

upower -d
# if sudo is needed
sudo upower -d

maybe you should check "power" options, if there is some oddities.

[covar]

Hi thank you for the reply.
If i remove charger phone comes up with black screen.

Here is the output of "upower -d"

└─# upower -d
Device: /org/freedesktop/UPower/devices/battery_rk818_battery
native-path: rk818-battery
power supply: yes
updated: Tue 02 Jul 2024 06:42:22 PM EEST (7 seconds ago)
has history: yes
has statistics: yes
battery
present: yes
rechargeable: yes
state: charging
warning-level: none
energy: 11.1569 Wh
energy-empty: 0 Wh
energy-full: 12.5359 Wh
energy-full-design: 0 Wh
energy-rate: 0.825408 W
voltage: 4.299 V
charge-cycles: N/A
time to full: 1.7 hours
percentage: 89%
temperature: 18.8 degrees C
capacity: 100%
icon-name: 'battery-full-charging-symbolic'
History (charge):
1719934912 89.000 charging
History (rate):
1719934942 0.825 charging
1719934912 2.240 charging
1719934882 1.990 charging
1719934852 2.097 charging

Device: /org/freedesktop/UPower/devices/battery_rk818_usb
native-path: rk818-usb
power supply: yes
updated: Tue 02 Jul 2024 06:42:22 PM EEST (7 seconds ago)
has history: yes
has statistics: yes
battery
present: yes
rechargeable: yes
state: empty
warning-level: none
energy: 0 Wh
energy-empty: 0 Wh
energy-full: 0 Wh
energy-full-design: 0 Wh
energy-rate: 0 W
charge-cycles: N/A
percentage: 0%
capacity: 100%
icon-name: 'battery-empty-symbolic'

Device: /org/freedesktop/UPower/devices/line_power_tcpm_source_psy_4_0022
native-path: tcpm-source-psy-4-0022
power supply: yes
updated: Tue 02 Jul 2024 06:32:51 PM EEST (578 seconds ago)
has history: no
has statistics: no
line-power
warning-level: none
online: yes
icon-name: 'ac-adapter-symbolic'

Device: /org/freedesktop/UPower/devices/DisplayDevice
power supply: yes
updated: Tue 02 Jul 2024 06:42:22 PM EEST (7 seconds ago)
has history: no
has statistics: no
battery
present: yes
state: charging
warning-level: none
energy: 11.1569 Wh
energy-full: 12.5359 Wh
energy-rate: 0.825408 W
charge-cycles: N/A
time to full: 1.7 hours
percentage: 89%
icon-name: 'battery-full-charging-symbolic'

Daemon:
daemon-version: 0.99.20
on-battery: no
lid-is-closed: no
lid-is-present: no
critical-action: PowerOff

---

Also please check this:

─# journalctl -f
Jul 02 19:01:21 kali kernel: dw-mipi-dsi-rockchip ff960000.mipi: mode set
Jul 02 19:01:21 kali upowerd[1942]: energy_full (12.407580) is greater than energy_full_design (0.000000)
Jul 02 19:01:21 kali upowerd[1942]: USB power supply /sys/devices/platform/ff3c0000.i2c/i2c-0/0-001c/rk818-charger/power_supply/rk818-usb without usb_type property, please report
Jul 02 19:01:21 kali upowerd[1942]: Setting /sys/devices/platform/ff3c0000.i2c/i2c-0/0-001c/rk818-charger/power_supply/rk818-usb state empty as unknown and very low
Jul 02 19:01:21 kali systemd[1]: Started upower.service - Daemon for power management.
Jul 02 19:01:22 kali kernel: dw-mipi-dsi-rockchip ff960000.mipi: pre enable
Jul 02 19:01:22 kali kernel: dw-mipi-dsi-rockchip ff960000.mipi: mode 0
Jul 02 19:01:22 kali kernel: dw-mipi-dsi-rockchip ff960000.mipi: enable
Jul 02 19:01:22 kali kernel: dw-mipi-dsi-rockchip ff960000.mipi: mode 1
Jul 02 19:01:22 kali phosh[1058]: wl_gamma failed for DSI-1
Jul 02 19:01:37 kali kernel: dw-mipi-dsi-rockchip ff960000.mipi: disable
Jul 02 19:01:37 kali kernel: dw-mipi-dsi-rockchip ff960000.mipi: post disable
Jul 02 19:01:37 kali kernel: dw-mipi-dsi-rockchip ff960000.mipi: mode 0
Jul 02 19:02:04 kali PackageKit[1605]: daemon quit
Jul 02 19:02:04 kali systemd[1]: packagekit.service: Deactivated successfully.

[zetabeta]

...
    voltage:            4.299 V
...

if this reported voltage is correct, i think it is little too high. rated voltage is 3.8 volts. of course it is higher when full, but not necessarily this much. this may indicate tha battery is bad, do you have spare battery to test?

...
Jul 02 19:01:21 kali upowerd[1942]: energy_full (12.407580) is greater than energy_full_design (0.000000)
Jul 02 19:01:21 kali upowerd[1942]: USB power supply /sys/devices/platform/ff3c0000.i2c/i2c-0/0-001c/rk818-charger/power_supply/rk818-usb without usb_type property, please report
Jul 02 19:01:21 kali upowerd[1942]: Setting /sys/devices/platform/ff3c0000.i2c/i2c-0/0-001c/rk818-charger/power_supply/rk818-usb state empty as unknown and very low
...

i got similar in archlinux in pp pro, although different. i need to point out that battery_rk818_battery is different than battery_rk818_usb. maybe it is related to bidirectional current in usb-c port, port can be used for devices like keyboard and mouse. my guess is, this is normal.

[covar]

II have tried with original battery and Samsung EB-BJ700CBE battery. But i used to charge both batteries through power strip and not wallet output for about a year now. I think i will buy a third battery to test.