Pinephone won't boot.

[spha]

Pinephone screen stopped working. The system starts but the screen is black. When starting the jumpdrive, the screen is bright gray, but after an hour of charging, nothing has changed. The battery voltage is 3.76 volts. I have tried different operating systems and chargers. The last time it worked, I turned it off by holding the power button and put it on the table.

[fxc]

Pinephone screen stopped working. The system starts but the screen is black. When starting the jumpdrive, the screen is bright gray, but after an hour of charging, nothing has changed. The battery voltage is 3.76 volts. I have tried different operating systems and chargers. The last time it worked, I turned it off by holding the power button and put it on the table.

Which Jumpdrive image did you flash? Jumpdrive is not supposed to show a gray screen, instead it should show this screen: https://wiki.pine64.org/images/1/1a/Jumpdrive.jpg

The rest of the symptoms describe a drained battery, maybe beyond the point of saving. Mind that in this state, charging it for only one hour in Jumpdrive is not sufficient, at this state it will charge very slowly and it is required to charge it multiple hours until the drained battery takes some charge again.

[Kevin Kofler]

The rest of the symptoms describe a drained battery

Do they really? The user reports a battery voltage of 3.76V. According to the battery data sheet, the "nominal voltage" is 3.8V, the "end of discharge voltage" is 3.0±0.05V. Considering those numbers, 3.76V does not sound like a badly discharged battery to me.

[spha]

Pinephone screen stopped working. The system starts but the screen is black. When starting the jumpdrive, the screen is bright gray, but after an hour of charging, nothing has changed. The battery voltage is 3.76 volts. I have tried different operating systems and chargers. The last time it worked, I turned it off by holding the power button and put it on the table.

Which Jumpdrive image did you flash? Jumpdrive is not supposed to show a gray screen, instead it should show this screen: https://wiki.pine64.org/images/1/1a/Jumpdrive.jpg

The rest of the symptoms describe a drained battery, maybe beyond the point of saving. Mind that in this state, charging it for only one hour in Jumpdrive is not sufficient, at this state it will charge very slowly and it is required to charge it multiple hours until the drained battery takes some charge again.

I used both jumpdrive images. pine64-pinephone-charging.img.xz and pine64-pinephone.img.xz.

/home/spha/Загрузки/pine64-pinephone.img.xz

[fxc]

Pinephone screen stopped working. The system starts but the screen is black. When starting the jumpdrive, the screen is bright gray, but after an hour of charging, nothing has changed. The battery voltage is 3.76 volts. I have tried different operating systems and chargers. The last time it worked, I turned it off by holding the power button and put it on the table.

Which Jumpdrive image did you flash? Jumpdrive is not supposed to show a gray screen, instead it should show this screen: https://wiki.pine64.org/images/1/1a/Jumpdrive.jpg

The rest of the symptoms describe a drained battery, maybe beyond the point of saving. Mind that in this state, charging it for only one hour in Jumpdrive is not sufficient, at this state it will charge very slowly and it is required to charge it multiple hours until the drained battery takes some charge again.

I used both jumpdrive images. pine64-pinephone-charging.img.xz and pine64-pinephone.img.xz.

/home/spha/Загрузки/pine64-pinephone.img.xz

Please don't use the charging image, it disables the screen and it would match what you described (no screen output, possibly only backlight). I would suggest that you redownload https://github.com/dreemurrs-embedded/Ju...one.img.xz and check if you get a screen output with that.

---

The rest of the symptoms describe a drained battery

Do they really? The user reports a battery voltage of 3.76V. According to the battery data sheet, the "nominal voltage" is 3.8V, the "end of discharge voltage" is 3.0±0.05V. Considering those numbers, 3.76V does not sound like a badly discharged battery to me.

4.20 V when it is full. After an hour of charging it should be more than that, 3.76 V is in the bottom 0-10 %. I don't trust these measurements and am not considering them in my reply.

[spha]

Pinephone screen stopped working. The system starts but the screen is black. When starting the jumpdrive, the screen is bright gray, but after an hour of charging, nothing has changed. The battery voltage is 3.76 volts. I have tried different operating systems and chargers. The last time it worked, I turned it off by holding the power button and put it on the table.

Which Jumpdrive image did you flash? Jumpdrive is not supposed to show a gray screen, instead it should show this screen: https://wiki.pine64.org/images/1/1a/Jumpdrive.jpg

The rest of the symptoms describe a drained battery, maybe beyond the point of saving. Mind that in this state, charging it for only one hour in Jumpdrive is not sufficient, at this state it will charge very slowly and it is required to charge it multiple hours until the drained battery takes some charge again.

I used both jumpdrive images. pine64-pinephone-charging.img.xz and pine64-pinephone.img.xz.

/home/spha/Загрузки/pine64-pinephone.img.xz

Please don't use the charging image, it disables the screen and it would match what you described (no screen output, possibly only backlight). I would suggest that you redownload https://github.com/dreemurrs-embedded/Ju...one.img.xz and check if you get a screen output with that.

---

The rest of the symptoms describe a drained battery

Do they really? The user reports a battery voltage of 3.76V. According to the battery data sheet, the "nominal voltage" is 3.8V, the "end of discharge voltage" is 3.0±0.05V. Considering those numbers, 3.76V does not sound like a badly discharged battery to me.

4.20 V when it is full. After an hour of charging it should be more than that, 3.76 V is in the bottom 0-10 %. I don't trust these measurements and am not considering them in my reply.

I tried to use both images. When using pine64-pinephone.img.xz, the screen is bright gray, but the Jumpdrive itself was working. After some time of charging the battery, the battery voltage is 3.80 volts.

[fxc]

Pinephone screen stopped working. The system starts but the screen is black. When starting the jumpdrive, the screen is bright gray, but after an hour of charging, nothing has changed. The battery voltage is 3.76 volts. I have tried different operating systems and chargers. The last time it worked, I turned it off by holding the power button and put it on the table.

Which Jumpdrive image did you flash? Jumpdrive is not supposed to show a gray screen, instead it should show this screen: https://wiki.pine64.org/images/1/1a/Jumpdrive.jpg

The rest of the symptoms describe a drained battery, maybe beyond the point of saving. Mind that in this state, charging it for only one hour in Jumpdrive is not sufficient, at this state it will charge very slowly and it is required to charge it multiple hours until the drained battery takes some charge again.

I used both jumpdrive images. pine64-pinephone-charging.img.xz and pine64-pinephone.img.xz.

/home/spha/Загрузки/pine64-pinephone.img.xz

Please don't use the charging image, it disables the screen and it would match what you described (no screen output, possibly only backlight). I would suggest that you redownload https://github.com/dreemurrs-embedded/Ju...one.img.xz and check if you get a screen output with that.

---

The rest of the symptoms describe a drained battery

Do they really? The user reports a battery voltage of 3.76V. According to the battery data sheet, the "nominal voltage" is 3.8V, the "end of discharge voltage" is 3.0±0.05V. Considering those numbers, 3.76V does not sound like a badly discharged battery to me.

4.20 V when it is full. After an hour of charging it should be more than that, 3.76 V is in the bottom 0-10 %. I don't trust these measurements and am not considering them in my reply.

I tried to use both images. When using pine64-pinephone.img.xz, the screen is bright gray, but the Jumpdrive itself was working. After some time of charging the battery, the battery voltage is 3.80 volts.

If the USB functionality of Jumpdrive works it is not a drained battery. Sounds like the phone is functional but the display unit stopped working. 

It's a bit tricky to diagnose from this point of view because it would require further tools. I can give some general hints without saying which one the right or best way is:

• You can also open the phone and try to readjust the screen connector and see if that makes a difference (the one left to the microSD connector, see https://www.pine64.org/wp-content/upload...Phone1.png)
  
• With an USB UART adapter connected to the headphone jack (and the switch inside the PinePhone toggled to UART output) it would be possible to check if the OS is functional
  
• Screen can be replaced, however at this point it is unclear if there is an issue on the screen or the mainboard or other kind of issues
  
• Additionally, the battery behavior is currently also unclear, 3.8V is also not much change either
  

[spha]

Which Jumpdrive image did you flash? Jumpdrive is not supposed to show a gray screen, instead it should show this screen: https://wiki.pine64.org/images/1/1a/Jumpdrive.jpg

The rest of the symptoms describe a drained battery, maybe beyond the point of saving. Mind that in this state, charging it for only one hour in Jumpdrive is not sufficient, at this state it will charge very slowly and it is required to charge it multiple hours until the drained battery takes some charge again.

I used both jumpdrive images. pine64-pinephone-charging.img.xz and pine64-pinephone.img.xz.

/home/spha/Загрузки/pine64-pinephone.img.xz

Please don't use the charging image, it disables the screen and it would match what you described (no screen output, possibly only backlight). I would suggest that you redownload https://github.com/dreemurrs-embedded/Ju...one.img.xz and check if you get a screen output with that.

---

The rest of the symptoms describe a drained battery

Do they really? The user reports a battery voltage of 3.76V. According to the battery data sheet, the "nominal voltage" is 3.8V, the "end of discharge voltage" is 3.0±0.05V. Considering those numbers, 3.76V does not sound like a badly discharged battery to me.

4.20 V when it is full. After an hour of charging it should be more than that, 3.76 V is in the bottom 0-10 %. I don't trust these measurements and am not considering them in my reply.

I tried to use both images. When using pine64-pinephone.img.xz, the screen is bright gray, but the Jumpdrive itself was working. After some time of charging the battery, the battery voltage is 3.80 volts.

If the USB functionality of Jumpdrive works it is not a drained battery. Sounds like the phone is functional but the display unit stopped working. 

It's a bit tricky to diagnose from this point of view because it would require further tools. I can give some general hints without saying which one the right or best way is:

• You can also open the phone and try to readjust the screen connector and see if that makes a difference (the one left to the microSD connector, see https://www.pine64.org/wp-content/upload...Phone1.png)
  
• With an USB UART adapter connected to the headphone jack (and the switch inside the PinePhone toggled to UART output) it would be possible to check if the OS is functional
  
• Screen can be replaced, however at this point it is unclear if there is an issue on the screen or the mainboard or other kind of issues
  
• Additionally, the battery behavior is currently also unclear, 3.8V is also not much change either
  

I tried to reconnect the screen cable, it did not help. I'm sure the OS is working. The screen is not damaged, the cable is also in good condition. When I left the phone overnight without a battery and then booted up the OS, the screen was bright gray, and after a subsequent reboot, the screen was black again.

[spha]

Which Jumpdrive image did you flash? Jumpdrive is not supposed to show a gray screen, instead it should show this screen: https://wiki.pine64.org/images/1/1a/Jumpdrive.jpg

The rest of the symptoms describe a drained battery, maybe beyond the point of saving. Mind that in this state, charging it for only one hour in Jumpdrive is not sufficient, at this state it will charge very slowly and it is required to charge it multiple hours until the drained battery takes some charge again.

I used both jumpdrive images. pine64-pinephone-charging.img.xz and pine64-pinephone.img.xz.

/home/spha/Загрузки/pine64-pinephone.img.xz

Please don't use the charging image, it disables the screen and it would match what you described (no screen output, possibly only backlight). I would suggest that you redownload https://github.com/dreemurrs-embedded/Ju...one.img.xz and check if you get a screen output with that.

---

The rest of the symptoms describe a drained battery

Do they really? The user reports a battery voltage of 3.76V. According to the battery data sheet, the "nominal voltage" is 3.8V, the "end of discharge voltage" is 3.0±0.05V. Considering those numbers, 3.76V does not sound like a badly discharged battery to me.

4.20 V when it is full. After an hour of charging it should be more than that, 3.76 V is in the bottom 0-10 %. I don't trust these measurements and am not considering them in my reply.

I tried to use both images. When using pine64-pinephone.img.xz, the screen is bright gray, but the Jumpdrive itself was working. After some time of charging the battery, the battery voltage is 3.80 volts.

If the USB functionality of Jumpdrive works it is not a drained battery. Sounds like the phone is functional but the display unit stopped working. 

It's a bit tricky to diagnose from this point of view because it would require further tools. I can give some general hints without saying which one the right or best way is:

• You can also open the phone and try to readjust the screen connector and see if that makes a difference (the one left to the microSD connector, see https://www.pine64.org/wp-content/upload...Phone1.png)
  
• With an USB UART adapter connected to the headphone jack (and the switch inside the PinePhone toggled to UART output) it would be possible to check if the OS is functional
  
• Screen can be replaced, however at this point it is unclear if there is an issue on the screen or the mainboard or other kind of issues
  
• Additionally, the battery behavior is currently also unclear, 3.8V is also not much change either
  

Connecting the phone via UART, I saw the following:
1. Warning: HDMI PHY init timeout!
2. * WARNING: clock skew detected!
3. * Starting kill-pbsplash ...killall: pbsplash: no process killed
* start-stop-daemon: failed to start `/usr/bin/killall'
* Failed to start kill-pbsplash
[ !! ]
* ERROR: kill-pbsplash failed to start
4. Sxmo is not running
5. ERROR: /dev/fb0 did not appear!
1tfb_acquire_fb() failed with error code: 1


xinit: Fatal server error:
(EE) no screens found(EE)

Code:

pine64-pinephone:~$ ls /dev
autofs         loop4           ptyp8     tty17    tty43  ttyp0        vcs7
binder         loop5           ptyp9     tty18    tty44  ttyp1        vcsa
block         loop6           ptypa     tty19    tty45  ttyp2        vcsa1
bus         loop7           ptypb     tty2    tty46  ttyp3        vcsa2
char         mapper        ptypc     tty20    tty47  ttyp4        vcsa3
console         media0        ptypd     tty21    tty48  ttyp5        vcsa4
cpu_dma_latency  media1        ptype     tty22    tty49  ttyp6        vcsa5
disk         mem           ptypf     tty23    tty5   ttyp7        vcsa6
dri         mmcblk0       random     tty24    tty50  ttyp8        vcsa7
fd         mmcblk0p1     rfkill     tty25    tty51  ttyp9        vcsu
full         mmcblk0p2     root     tty26    tty52  ttypa        vcsu1
fuse         mmcblk2       rtc     tty27    tty53  ttypb        vcsu2
gpiochip0     mmcblk2boot0  rtc0     tty28    tty54  ttypc        vcsu3
gpiochip1     mmcblk2boot1  shm     tty29    tty55  ttypd        vcsu4
hwbinder     mmcblk2p1     snapshot  tty3    tty56  ttype        vcsu5
i2c-0         mmcblk2p2     snd     tty30    tty57  ttypf        vcsu6
i2c-1         mqueue        stderr     tty31    tty58  uhid        vcsu7
i2c-2         net           stdin     tty32    tty59  urandom        vfio
i2c-3         null           stdout     tty33    tty6   v4l        video0
i2c-4         ptmx           tty     tty34    tty60  v4l-subdev0  video1
iio:device3     pts           tty0     tty35    tty61  v4l-subdev1  video2
input         ptyp0           tty1     tty36    tty62  v4l-subdev2  video3
kmsg         ptyp1           tty10     tty37    tty63  vcs        vndbinder
log         ptyp2           tty11     tty38    tty7   vcs1        zero
loop-control     ptyp3           tty12     tty39    tty8   vcs2        zram0
loop0         ptyp4           tty13     tty4    tty9   vcs3
loop1         ptyp5           tty14     tty40    ttyS0  vcs4
loop2         ptyp6           tty15     tty41    ttyS2  vcs5
loop3         ptyp7           tty16     tty42    ttyS3  vcs6

Code:

pine64-pinephone:~$ ls /dev/*/
/dev/block/:
179:0  179:2   179:33  179:64  253:0  7:1  7:3    7:5  7:7
179:1  179:32  179:34  179:96  7:0    7:2  7:4    7:6

/dev/bus/:
usb

/dev/char/:
10:124    13:64     226:128  2:4    3:5   4:2   4:35  4:50    4:67   7:2   81:3
10:125    13:65     250:3      2:5    3:6   4:20  4:36  4:51    4:7    7:3   81:4
10:126    13:66     251:0      2:6    3:7   4:21  4:37  4:52    4:8    7:4   81:5
10:127    13:67     251:1      2:7    3:8   4:22  4:38  4:53    4:9    7:5   81:6
10:196    13:68     252:0      2:8    3:9   4:23  4:39  4:54    5:0    7:6   89:0
10:200    189:0     254:0      2:9    4:0   4:24  4:4   4:55    5:1    7:64  89:1
10:229    189:128  254:1      3:0    4:1   4:25  4:40  4:56    5:2    7:65  89:2
10:231    189:256  2:0      3:1    4:10  4:26  4:41  4:57    7:0    7:66  89:3
10:235    189:384  2:1      3:10    4:11  4:27  4:42  4:58    7:1    7:67  89:4
10:236    1:1     2:10      3:11    4:12  4:28  4:43  4:59    7:128  7:68
10:237    1:11     2:11      3:12    4:13  4:29  4:44  4:6    7:129  7:69
10:239    1:3     2:12      3:13    4:14  4:3   4:45  4:60    7:130  7:7
10:242    1:5     2:13      3:14    4:15  4:30  4:46  4:61    7:131  7:70
116:0    1:7     2:14      3:15    4:16  4:31  4:47  4:62    7:132  7:71
116:16    1:8     2:15      3:2    4:17  4:32  4:48  4:63    7:133  81:0
116:24    1:9     2:2      3:3    4:18  4:33  4:49  4:64    7:134  81:1
116:33    226:0     2:3      3:4    4:19  4:34  4:5   4:66    7:135  81:2

/dev/disk/:
by-id  by-label  by-partuuid  by-path  by-uuid

/dev/dri/:
by-path  card0    renderD128

/dev/fd/:
0  1  2  3

/dev/input/:
by-path  event0  event1  event2  event3  event4

/dev/mapper/:
control

/dev/mqueue/:

/dev/net/:
tun

/dev/pts/:
ptmx

/dev/shm/:
user

/dev/snd/:
by-path  controlC0  pcmC0D0c  pcmC0D0p    timer

/dev/v4l/:
by-path

/dev/vfio/:
vfio

Warning: HDMI PHY init timeout!

Starting kernel ...

[ 0.000000] Booting Linux on physical CPU 0x0000000000 [0x410fd034]
[ 0.000000] Linux version 6.3.5 (pmos@build) (aarch64-alpine-linux-musl-gcc (Alpine 12.2.1_git20220924-r10) 12.2.1 20220924, GNU ld (GNU Binutils) 2.40) #1-postmarketos-allwinner SMP PREEMPT Tue Jun 20 07:12:4
9 UTC 20
[ 0.000000] Machine model: Pine64 PinePhone (1.2)
[ 0.000000] earlycon: uart0 at MMIO32 0x0000000001c28000 (options '')
[ 0.000000] printk: bootconsole [uart0] enabled
### postmarketOS initramfs ###
Configuring kernel firmware image search path
NOTE: Waiting 10 seconds for the framebuffer /dev/fb0.
If your device does not have a framebuffer, disable this with:
no_framebuffer=true in <https://postmarketos.org/deviceinfo>



Mobian:

Starting kernel ...

[ 5.484740] lima 1c40000.gpu: error -ENODEV: _opp_set_regulators: no regulator (mali) found
[ 6.349158] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 6.375975] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 6.385433] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 6.395664] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 6.405325] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 6.503650] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 6.519130] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 6.530144] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 7.532097] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 7.622779] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 7.653545] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 7.685248] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
[ 7.749068] pinephone-keyboard 2-0015: Failed to read device ID: -6
[ 9.795201] i2c i2c-0: mv64xxx: I2C bus locked, block: 1, time_left: 0
[ 9.801813] Goodix-TS 0-005d: Error reading 1 bytes from 0x8140: -110
[ 11.843196] i2c i2c-0: mv64xxx: I2C bus locked, block: 1, time_left: 0
[ 11.849781] anx7688 0-0028: tcpc i2c read failed at 0x0 (-110)
[ 13.891198] i2c i2c-0: mv64xxx: I2C bus locked, block: 1, time_left: 0
[ 13.897787] Goodix-TS 0-005d: Error reading 1 bytes from 0x8140: -110
[ 13.931198] Goodix-TS 0-005d: I2C communication failure: -110
[ 15.935191] i2c i2c-0: mv64xxx: I2C bus locked, block: 1, time_left: 0
[ 15.941785] anx7688 0-0028: tcpc i2c read failed at 0x1 (-110)
[ 15.968606] panel-sitronix-st7703 1ca0000.dsi.0: mipi_dsi_attach failed (-517). Is host ready?
ERROR: SDL_Init failed: kmsdrm not available
ERROR: SDL_Init failed: kmsdrm not available
ERROR: SDL_Init failed: kmsdrm not available
ERROR: SDL_Init failed: kmsdrm not available
ERROR: SDL_Init failed: kmsdrm not available

[mikehenson]

I used both jumpdrive images. pine64-pinephone-charging.img.xz and pine64-pinephone.img.xz.

/home/spha/Загрузки/pine64-pinephone.img.xz

I made a video of loading jumpdrive, then I load an OS.
The steps for loading/installing any other an OS should be the same.

https://www.youtube.com/watch?v=XNF8zuIEGik

Devices:
PinePhone 16Gig
PinePhone Pro
Both running DanctNIX Arch with Phosh