Shipping to Canada extremely costly

[cptantiles]

Hey everyone,

So here's the issue:

TLDR: Shipping here from Pine64 is way too expensive, even for small items.

I put in an order for the USB-C pine phone adapter. They told me they wanted more money, on top of the $30 shipping fee initially charged.
I paid for the item and the shipping. I got an email from them asking for an additional $35 for a remote delivery fee. 
My town is an hour out of a major city up here in Canada. By Canadian standards, I'm not remote. 
I've decided to cancel my order and take my money elsewhere. 
The adapter is normally around $27. With shipping and the remote fee, it was going to total to around $100. 
I'm not spending that on a $30 adapter, no matter how good it may be. 
I'm going to keep looking for other companies to do business with.

Regards

Cptantiles

[calinb]

I have the same complaint. I just ordered and already received a package of accessories from the Pine Store and shipping was only $24. Unfortunately, I was not able to repair my Pinephone so I was planning to order a new Pinephone tonight, but now they want $30 PLUS $35 "remote area surcharge ($65 total shipping), even though the package size would be no larger than the package I received a few days ago for only $24!

I live 50 minutes away from a city of about 65,000 people--hardly remote!

So after several purchases I'm no longer a Pine customer, I guess. That's a crazy charge for such a small package.

[Kevin Kofler]

Using a US pickup point is not a good idea, because you will then be charged Trump's insane tariffs.

[Dendrocalamus64]

Tariff is the most beautiful word in the dictionary!

[xerafaw813]

That shipping cost does seem unreasonable, especially for a small accessory like a USB-C adapter. Unexpected remote delivery fees can be very frustrating, particularly when the total becomes several times the product’s original price. Cancelling the order sounds understandable in this situation. Hopefully, you’ll find another company with fairer shipping policies and more transparent pricing.