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+---- Forum: Shipment Related Discussion (https://forum.pine64.org/forumdisplay.php?fid=30)
+---- Thread: Shipping to Canada extremely costly (/showthread.php?tid=17970)
Shipping to Canada extremely costly - cptantiles - 02-26-2023
Hey everyone,
So here's the issue:
TLDR: Shipping here from Pine64 is way too expensive, even for small items.
I put in an order for the USB-C pine phone adapter. They told me they wanted more money, on top of the $30 shipping fee initially charged.
I paid for the item and the shipping. I got an email from them asking for an additional $35 for a remote delivery fee.
My town is an hour out of a major city up here in Canada. By Canadian standards, I'm not remote.
I've decided to cancel my order and take my money elsewhere.
The adapter is normally around $27. With shipping and the remote fee, it was going to total to around $100.
I'm not spending that on a $30 adapter, no matter how good it may be.
I'm going to keep looking for other companies to do business with.
Regards
Cptantiles
RE: Shipping to Canada extremely costly - calinb - 02-28-2023
I have the same complaint. I just ordered and already received a package of accessories from the Pine Store and shipping was only $24. Unfortunately, I was not able to repair my Pinephone so I was planning to order a new Pinephone tonight, but now they want $30 PLUS $35 "remote area surcharge ($65 total shipping), even though the package size would be no larger than the package I received a few days ago for only $24!
I live 50 minutes away from a city of about 65,000 people--hardly remote!
So after several purchases I'm no longer a Pine customer, I guess. That's a crazy charge for such a small package.