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Order #54101 - on hold?
shockr
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Joined: Dec 2015
Posts: 21

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#1
11-23-2017, 05:26 PM
Hi,

I placed an order on the PINE store about 2 days ago and made payment with PayPal, but I got an email stating that the order is on hold until payment is confirmed received, which is weird since PayPal payments are supposed to be instant.

My order also includes a 2GB ROCK64, and there's a new note on the item that they won't ship out until December 12, which wasn't there when I placed my order. Will this affect my order? If yes, would that delay all items in the order until December 12 or just the ROCK64 board?

Finally, can I get a confirmation of the date when all items in my order will be sent out?

Thanks.
shockr
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Joined: Dec 2015
Posts: 21

Reputation: 4
#2
11-27-2017, 04:20 AM
I got an email that the order shipped, but I got an invalid tracking number.

Here's the tracking number I received: #VLOOKUP(Y4
dkryder
Professor of The Pine
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Joined: Apr 2016
Posts: 777

Reputation: 41
#3
11-27-2017, 01:23 PM
you might have a better shot of reaching someone who can help try the internet chat and look for tllim he is the owner or maybe one of the owners. or i guess you could try a private message on this forum, same name.
tllim
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#4
12-03-2017, 10:49 AM
(11-27-2017, 04:20 AM)shockr Wrote: I got an email that the order shipped, but I got an invalid tracking number.

Here's the tracking number I received: #VLOOKUP(Y4

Sorry on the invalid tracking number. Support team already received your ticket and ask shipping team for correct one, and still waiting for respond.
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shockr
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Joined: Dec 2015
Posts: 21

Reputation: 4
#5
12-03-2017, 10:53 AM
(12-03-2017, 10:49 AM)tllim Wrote:
(11-27-2017, 04:20 AM)shockr Wrote: I got an email that the order shipped, but I got an invalid tracking number.

Here's the tracking number I received: #VLOOKUP(Y4

Sorry on the invalid tracking number. Support team already received your ticket and ask shipping team for correct one, and still waiting for respond.

No worries. I already received the package a few days ago.
tllim
Founder
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Posts: 4,329

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#6
12-03-2017, 11:08 AM
(12-03-2017, 10:53 AM)shockr Wrote:
(12-03-2017, 10:49 AM)tllim Wrote:
(11-27-2017, 04:20 AM)shockr Wrote: I got an email that the order shipped, but I got an invalid tracking number.

Here's the tracking number I received: #VLOOKUP(Y4

Sorry on the invalid tracking number. Support team already received your ticket and ask shipping team for correct one, and still waiting for respond.

No worries. I already received the package a few days ago.

Noted and glad that you have received Smile
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