06-14-2023, 11:13 AM
(06-13-2023, 05:09 PM)Kramey Wrote: It's been seven days since I submitted my ticket and have received no information from Pine. Their site says tickets are responded to within 48 hours. Is this typical response from them? I've been very happy with my Pinebook Pro but am frustrated that my PineTab 2 is a paperweight and no one has responded to my ticket at this point.
The screen is likely defect, according to your description. The units are tested in the factory but there was one other unit where the screen was defective during and/or after shipping I know of, so it occasionally happens that there is a bad apple.
Regarding your ticket it can take some time for the Pine Store support to respond, they often don't respond that fast. And I think part of the Store team are currently on vacation until the 20th. I would give it a couple of days. Please don't worry about the device or the money, Pine Store can usually resolve such cases, even if it is not right away. If there is no reply after a week I would recommend joining the community chat and mentioning the ticket number to an admin, they can usually mediate.
