Update on last batch of Bravehearts not yet shipped

[tllim]

This batch of "BraveHeart" PinePhone stock still at Hong Kong warehouse and logistic team already confirmed yesterday that this miss out last batch list information (starts from January 4 till sold out). Since nobody from China can cross border travel to Hong Kong due to Coronavirus epidemic and this means only can dispatch someone fly to Hong Kong and access to warehouse. We are currently judging on the timing so that able to dispatch out together with Germany shipment once obtain CE certificate. Currently we arranged to ship out on early March but Coronavirus breakout condition can affect our arrangement.

Sorry on the delay due to epidemic situation that not under our control. Please contact sales@pine64.org for full refund on the unshipped shipment.

Somebody in forum or IRC complained that we don't dispatch per order date and instead per country. This miss shipment case proves that we are dispatching out as per order date.

So, now what? Because I contacted sales@pine64.org informing them about a tracking code and shipment status, and now they gave me a full refund.

I didn't even ask for that - or wanted that. I wanted the Brave Heart, even if I would have to wait longer. What happens to my phone now? Can I still get it, or do I have to wait for the final edition?

Just check with sales team, you have file the Paypal dispute on February 17 and that force sales team to issue the refund. Please don't simply just file Paypal dispute, this means the judgement will be depend on Paypal action and sales team will not longer handle and just issue that refund.

In general, sales team always don't like buyer just simple filing Paypal dispute and this increase their workload to handle with Paypal.