Pinebook Pro & PinePhone shipping progress (2020)

[nanich87]

[edit 9 June] If you originally selected Asendia, it is now possible to change to DHL shipping. Once we get 1000 people to switch over from Asendia to DHL shipment will commence. I'll obviously update you on that in due time.

What a rigamarole... What if you never get 1000 people to switch over or it takes 3 month to reach 1000? Is there a date that they will ship out either way?

This limited time shipment upgrade offer only available until June 22, 2020. Once upgrade, no further change will be allow.

lol.. We're giving you 14 days to switch shipping options in which at least 1000 people must've had changed their shipping option or we're not shipping phones. Thanks for clearing that up.

I don't think this is what they mean. It is more like if 1000 people change their shipping before June 22, they will send the phones immediately, if not they will wail till June 22.

[devrtz]

People are so very chill, it's unbelievable :>

FYI: I had ordered BH edition on the first day (~Nov 15) and had only got my phone sometime mid-end february (it could've been march aswell).

I understand that people are antsy for it, but dear god this thread is unbearable :O

The world is not going to end if you have to wait a few more days/weeks.

So on this note:

Thank you Luke and the whole pine team for making a great product and trying to make the best out of a shitty situation.

I'm patiently awaiting the CE edition I orderered aswell

[dieharddan]

People are so very chill, it's unbelievable :>

FYI: I had ordered BH edition on the first day (~Nov 15) and had only got my phone sometime mid-end february (it could've been march aswell).

I understand that people are antsy for it, but dear god this thread is unbearable :O

The world is not going to end if you have to wait a few more days/weeks.

So on this note:

Thank you Luke and the whole pine team for making a great product and trying to make the best out of a shitty situation.

I'm patiently awaiting the CE edition I orderered aswell

What I find unbearable is having to search internet forums for clear as mud information to find out whats going on with a shipment, and then having to babysit and jump through hoops to get the shipment on course.

[binarian]

[edit 9 June] If you originally selected Asendia, it is now possible to change to DHL shipping. Once we get 1000 people to switch over from Asendia to DHL shipment will commence. I'll obviously update you on that in due time.

What a rigamarole... What if you never get 1000 people to switch over or it takes 3 month to reach 1000? Is there a date that they will ship out either way?

This limited time shipment upgrade offer only available until June 22, 2020. Once upgrade, no further change will be allow.

lol.. We're giving you 14 days to switch shipping options in which at least 1000 people must've had changed their shipping option or we're not shipping phones. Thanks for clearing that up.

Not correct.  Worst case, in any scenario, phones will ship out from Asendia, whenever that happens.  Doesn't mean the money is gone/forfeit or that you'll never get a phone.

[dieharddan]

[edit 9 June] If you originally selected Asendia, it is now possible to change to DHL shipping. Once we get 1000 people to switch over from Asendia to DHL shipment will commence. I'll obviously update you on that in due time.

What a rigamarole... What if you never get 1000 people to switch over or it takes 3 month to reach 1000? Is there a date that they will ship out either way?

This limited time shipment upgrade offer only available until June 22, 2020. Once upgrade, no further change will be allow.

lol.. We're giving you 14 days to switch shipping options in which at least 1000 people must've had changed their shipping option or we're not shipping phones. Thanks for clearing that up.

Not correct.  Worst case, in any scenario, phones will ship out from Asendia, whenever that happens.  Doesn't mean the money is gone/forfeit or that you'll never get a phone.

[Engineer]

They are trying their best people, we are very demanding customers.

For example I first cancelled my order and then told them not to cancel it, while purchasing the upgrade to the DHL shipping for 10$.

Lets give them some time to sort things out. We will all get our pinephone sometime. The longer it takes, the more refined your pinephone will be!

If you are worried about loosing your money, I have good news for you: you are covered by the PayPal buyers protection system for a year from purchase date. Wait until December and if nothing happened by then and no sales help is available, just get your money back via PayPal.

Cheers!

[Luke]

I'd like to echo what @devrtz wrote a few posts above -- thank you all. You're all being really patient and everyone is being polite towards both us and the shipping company. I am happy that we've fostered such a positive community.

[Kamzzy]

I'd like to echo what @devrtz wrote a few posts above -- thank you all. You're all being really patient and everyone is being polite towards both us and the shipping company. I am happy that we've fostered such a positive community.

did pay asentia shipping thing and now update too that
dhl shiping will i get the money back from that first shipping option

[pipperlamb]

My parcel (with DHL), is stuck in HONG KONG, does anyone have the same problem?

The tracking info only says this:

Monday, June 01, 2020 at 13:36
Origin Service Area:
HONG KONG - TUEN MUN - HONG KONG
Destination Service Area:
ZURICH - ZURICH - SWITZERLAND

Monday, June 01, 2020 Location Time Piece
1 Shipment information received HONG KONG - HONG KONG 13:36

And no more updates since then.

[patrickjquinn]

I'd say we give the team a week or 2 to come back to us with an update and let them figure this nightmare (not of their making, people need to remember that) out. Compare and contrast this to the *other* open source privacy focused device on the market and the differences here are night and day.