Package stuck for a month
#1
My Rock64 order (Tracking # LZ867855082CN) has been stuck with the status "Custom Release" for almost a month now:



Destination : France - Tracking consuming: 1494 ms
2018-09-29 00:00
China (REP. POP), departure exchange Office country of Dispatch
Origin : China - Tracking consuming: 3524 ms
2018-10-11 00:30
France, Customs release

2018-10-10 11:56
France, Customs release

2018-10-02 08:55
Shenzhen, left Shenzhen sent to Shenzhen Post Express company China Express (Hong Kong) Business Department

2018-10-02 08:55
Shenzhen city, leaving Shenzhen to Goodall (France)

2018-09-28 18:19
Shenzhen city, Shenzhen Che Kung Temple Center sales department has received pieces (name of the range agent: Zheng Jiahua, Tel: 15012685589)


Is there anything that can be done to solve this issue? I'm not sure what I can do to help it get unstuck.

Best Regards,
Railgun
#2
(11-07-2018, 04:15 AM)Railgun Wrote: My Rock64 order (Tracking # LZ867855082CN) has been stuck with the status "Custom Release" for almost a month now:



Destination : France - Tracking consuming: 1494 ms
2018-09-29 00:00
China (REP. POP), departure exchange Office country of Dispatch
Origin : China - Tracking consuming: 3524 ms
2018-10-11 00:30
France, Customs release

2018-10-10 11:56
France, Customs release

2018-10-02 08:55
Shenzhen, left Shenzhen sent to Shenzhen Post Express company China Express (Hong Kong) Business Department

2018-10-02 08:55
Shenzhen city, leaving Shenzhen to Goodall (France)

2018-09-28 18:19
Shenzhen city, Shenzhen Che Kung Temple Center sales department has received pieces (name of the range agent: Zheng Jiahua, Tel: 15012685589)


Is there anything that can be done to solve this issue? I'm not sure what I can do to help it get unstuck.

Best Regards,
Railgun

Please contact sales@pine64.org and they will help up.
#3
(11-13-2018, 11:12 AM)tllim Wrote: Please contact sales@pine64.org and they will help up.

Hi,

Thank you for your answer. Unfortunately, I have contacted this email address more than a week ago and haven't received any reply. Package tracking hasn't showed any progress either Sad.


Possibly Related Threads…
Thread Author Replies Views Last Post
  Shipping stuck in: "Airlines Receive" for nearly a month KiteX3 12 2,515 03-26-2022, 03:58 PM
Last Post: dachalife
  Lost package, sales refuse to refund sebastien-g 2 3,608 08-13-2020, 03:25 PM
Last Post: Jazzband
Sad Help! My parcel is stuck in Shenzen notthebee 2 3,169 07-07-2018, 02:19 AM
Last Post: notthebee
  Package Lost koorsan 0 1,818 08-09-2016, 10:14 AM
Last Post: koorsan
  Package not Received (Backer #3851) raymond_wq 1 2,592 07-22-2016, 07:15 PM
Last Post: tllim
  USPS LOST MY PACKAGE! nonmindo 6 6,340 07-14-2016, 05:48 PM
Last Post: tllim
  1 month since shipping, status? mjsabby 3 3,584 06-28-2016, 08:04 PM
Last Post: tllim
  My Package Lost ! Pls Resend Package or Refund Money :( pilgrimage 8 7,326 06-07-2016, 11:01 PM
Last Post: tllim
  Received package but missing accessory mhrsz17 8 7,087 06-07-2016, 06:04 PM
Last Post: tllim
  package rejected by china post fds 4 9,471 05-31-2016, 11:15 AM
Last Post: tllim

Forum Jump:


Users browsing this thread: 1 Guest(s)