Pine64 DOA - and they don't care
#1
My Pine64 arrived in May. It was DOA and I emailed support on 16 June, 27 July, 10 August and 16 August. No reply to any of my emails (and we're now in September). I was about to bin the thing when the ABS enclosure and z-wave module arrived. Plugged it all together and the z-wave module doesn't even fit in the case. I've now binned the lot. Worst Kickstarter I've ever backed.
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#2
(09-03-2016, 10:28 AM)mldavies Wrote: My Pine64 arrived in May. It was DOA and I emailed support on 16 June, 27 July, 10 August and 16 August. No reply to any of my emails (and we're now in September). I was about to bin the thing when the ABS enclosure and z-wave module arrived. Plugged it all together and the z-wave module doesn't even fit in the case. I've now binned the lot. Worst Kickstarter I've ever backed.

Please email to support@pine64.org, I have ask them to watch out on your email.

... TL Lim
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#3
(09-06-2016, 03:42 PM)tllim Wrote:
(09-03-2016, 10:28 AM)mldavies Wrote: My Pine64 arrived in May. It was DOA and I emailed support on 16 June, 27 July, 10 August and 16 August. No reply to any of my emails (and we're now in September). I was about to bin the thing when the ABS enclosure and z-wave module arrived. Plugged it all together and the z-wave module doesn't even fit in the case. I've now binned the lot. Worst Kickstarter I've ever backed.

Please email to support@pine64.org, I have ask them to watch out on your email.

... TL Lim

I sent emails via kickstarter and direct to Pine64 about the cases not fitting boards with either the Zwave or the Expansion board and have not heard a peep back.
I am having similar issues with UDOO and UP.  Seems like once these guys get their kickstarter  money, they don't give a  crap.

As for this issue, even without the extra boards, the case design is bad.  There is no way to access the SD card when the board is screwed down.
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#4
(09-06-2016, 03:42 PM)tllim Wrote:
(09-03-2016, 10:28 AM)mldavies Wrote: My Pine64 arrived in May. It was DOA and I emailed support on 16 June, 27 July, 10 August and 16 August. No reply to any of my emails (and we're now in September). I was about to bin the thing when the ABS enclosure and z-wave module arrived. Plugged it all together and the z-wave module doesn't even fit in the case. I've now binned the lot. Worst Kickstarter I've ever backed.

Please email to support@pine64.org, I have ask them to watch out on your email.

... TL Lim

I emailed support - they told me to go to the forum.
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#5
(10-13-2016, 03:53 AM)mldavies Wrote:
(09-06-2016, 03:42 PM)tllim Wrote:
(09-03-2016, 10:28 AM)mldavies Wrote: My Pine64 arrived in May. It was DOA and I emailed support on 16 June, 27 July, 10 August and 16 August. No reply to any of my emails (and we're now in September). I was about to bin the thing when the ABS enclosure and z-wave module arrived. Plugged it all together and the z-wave module doesn't even fit in the case. I've now binned the lot. Worst Kickstarter I've ever backed.

Please email to support@pine64.org, I have ask them to watch out on your email.

... TL Lim

I emailed support - they told me to go to the forum.
Strange, please file a support ticket at http://support.pine64.org
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