Earth to Pine64, please respond!
#15
(08-23-2016, 04:13 AM)MarkHaysHarris777 Wrote:
(08-23-2016, 03:39 AM)EvanBeem Wrote: If I get no serious reply from Pine64 within the next day or so, I will have no other choice than to start a second challenge of the credit card charge of my pledge for the missing items, since I will have lost all belief in receiving anything from Pine. Secondly, I will have to ask Kickstarter to look into this project. Again: people at Pine64, you are running a business, not an out-of-control hobby.

You need to do what you must, of course.  Frankly, I'm surprised that you have not moved forward with your threat at this point. Its always better to take appropriate action; not so much to threaten action, but in the final analysis you are the one in control and your personal satisfaction is important.

My card was charged very early on;  and I waited just like everyone else, and I too had missing parts and final resolution did not occur for several months-- that is what I expect from 'kick-starter' (in fact some of them have been way worse than Pine) and when I invest in a 'start-up' its because I wish them well, want them to have my money to proceed with their venture, and not because I am purchasing a product. 

My reward for spending my money, and waiting, is that I now have the honor of being a beta tester and a participant in a very cool community of hackers and hobbyists, and engineers, and amateur radio operators, and other fine people...  its been a fun ride and the wait has been worth every penny I spent, and every minute that I waited.
Well Mark, from my post, you could have seen I have taken action. More than once. 
This is the first time I make an actual threat to cancel part of my order, because no news or responses are coming in. 
Except from you, that is.

I will try to make the issues more clear to you:

First: My card was charged twice, instead of once. I asked Pine to correct that. Pine staff have not responded to my questions about that. That is not the way they should have behaved. It is not my job to correct that for them; they should have done that themselves. Your reaction earlier, that that was all normal and to be expected, made me feel even more uncomfortable.

Second: I understand that there has been a delay in making or shipping all three missing components. The ABS molds are fine, now, so what is the holdup in setting up a production plan and actually deliver them? The issue with shipping the batteries is resolved, so when can I have mine? What is the situation with the development of the Zwave modules? I have not received any answers to those questions and neither have the rest of the people that have asked these questions. 

Third: Part of being a Kickstarter startup is being in close contact with your backers to tell them what is happening. That is actually the thrill of backing: to be involved in an adventure. That ends when communication takes the form of admonishing, shushing and not actually answering honest questions. Yes, things may and will go wrong, but correcting and learning from it and communicating about that process is also part of the Kickstarter process. 

So there you have it. Just be honest and communicative, without the admonishing remarks, and give some real answers for a change.


Messages In This Thread
Earth to Pine64, please respond! - by EvanBeem - 07-26-2016, 03:50 AM
RE: Earth to Pine64, please respond! - by tllim - 07-27-2016, 11:51 AM
RE: Earth to Pine64, please respond! - by tllim - 07-30-2016, 07:15 PM
RE: Earth to Pine64, please respond! - by EvanBeem - 08-23-2016, 05:13 AM
RE: Earth to Pine64, please respond! - by DonFL - 08-23-2016, 04:48 PM
RE: Earth to Pine64, please respond! - by Ghost - 11-08-2016, 08:41 PM
RE: Earth to Pine64, please respond! - by geez - 11-19-2016, 01:09 PM
RE: Earth to Pine64, please respond! - by geez - 11-23-2016, 03:35 AM
RE: Earth to Pine64, please respond! - by geez - 12-11-2016, 08:56 AM
RE: Earth to Pine64, please respond! - by tllim - 12-15-2016, 10:33 AM
RE: Earth to Pine64, please respond! - by dkryder - 12-11-2016, 05:45 PM
RE: Earth to Pine64, please respond! - by geez - 12-16-2016, 12:19 PM
RE: Earth to Pine64, please respond! - by tllim - 12-16-2016, 09:30 PM
RE: Earth to Pine64, please respond! - by geez - 12-17-2016, 03:02 AM
RE: Earth to Pine64, please respond! - by geez - 01-28-2017, 08:57 AM
RE: Earth to Pine64, please respond! - by tllim - 02-01-2017, 09:26 PM

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