Shipping update

[dkryder]

tllim,
i placed an order shortly after the new website/store went online which i assume had a new order system set up internally since my receipt was not including a confirmation of paypal payment, rather, notice of being on hold til the payment could be confirmed. the order was #1446.  since as usual with paypal the money was transferred at time of order/purchase, i was expecting at most 3 days hold. however i have heard nothing. how long of a hold period are you requiring before payment is confirmed? thanks.

I also placed an order the other day and paid via Paypal. I didn't pay much attention to the order confirmation at first, but then a couple days later opened it again to see that it says my order is on hold pending confirmation of payment. The Paypal payment went through immediately, so I also wonder when the hold will be released. What is the normal process?

my normal, a history of about 5 orders via the online store since it opened, use to be immediate confirmation followed by an email giving estimate of ship date. usually within a week. but they recently did a reset on the whole site and i think that paypal has yet to be hooked up like it used to be. i have no idea what the new normal is as this is my first order since the reset. but after several days of nothing i decided to see if a post might help get some info. it's wait and see for now. but thanks for joining in cause it is sorta nice to know i'm not the only one in this situation.