08-06-2021, 01:44 PM
I want to tell my story of the last order, in my case the pinephone shipping department was flawless but the couriers were bad.
I had ordered a replacement card for my BH by post in Austria, after months of waiting the tracking says it has arrived at customs. I go to ask the post office and they tell me that I have to wait, I wait and go back to ask for information a week later, they still tell me to wait. When I come back another time I get the customs number, they give me two, in the first number the costumer tell me that the package is delivered to the post office but that the post office does not have it so something must have happened, the only thing I can do is ask the sender to open a claim. In the other number they pretend not to understand and close the call.
I write to the pinephone shipping department, they contact the post office and the investigation starts and in the end we find out that the package was sent back and then DESTROYED, and this happened after I had already been to the post office personally to ask where it was.
The shipping department fully refunded me the amount of money, plus when I redid the order they also refunded the board discount for Braveheart buyers. The order this time took place with UPS, about ten days from China, 30 euros for shipping and 25 euros for customs for a package of 100 euros.
Meanwhile, DHL was accidentally shipping all pinephones to New Zealand.
In my humble opinion pine64 does its best in its capabilities but couriers and post offices are the most disgusting you can imagine.
I had ordered a replacement card for my BH by post in Austria, after months of waiting the tracking says it has arrived at customs. I go to ask the post office and they tell me that I have to wait, I wait and go back to ask for information a week later, they still tell me to wait. When I come back another time I get the customs number, they give me two, in the first number the costumer tell me that the package is delivered to the post office but that the post office does not have it so something must have happened, the only thing I can do is ask the sender to open a claim. In the other number they pretend not to understand and close the call.
I write to the pinephone shipping department, they contact the post office and the investigation starts and in the end we find out that the package was sent back and then DESTROYED, and this happened after I had already been to the post office personally to ask where it was.
The shipping department fully refunded me the amount of money, plus when I redid the order they also refunded the board discount for Braveheart buyers. The order this time took place with UPS, about ten days from China, 30 euros for shipping and 25 euros for customs for a package of 100 euros.
Meanwhile, DHL was accidentally shipping all pinephones to New Zealand.
In my humble opinion pine64 does its best in its capabilities but couriers and post offices are the most disgusting you can imagine.