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PineTime Shipping
nanich87
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#1
06-11-2020, 02:14 PM
I placed an order for the PineTime on June 5 2020, but still haven't received a tracking number. I have contacted the sales team but received no response from them. Order #135967
tllim
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#2
06-16-2020, 05:32 PM
(06-11-2020, 02:14 PM)nanich87 Wrote: I placed an order for the PineTime on June 5 2020, but still haven't received a tracking number. I have contacted the sales team but received no response from them. Order #135967

Sorry that sales team is overload and may not able to respond promptly. Currently still in pandemic era and shipping arrangement is very challenging especially the battery operate device such as PineTime. The shipping team needs to wait for shipping company to give green light before able to ship out and sometimes takes month.
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nanich87
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#3
07-20-2020, 09:02 AM
I still haven't received a tracking number. No response from the sales team. Is there any problem with my order?
tllim
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#4
07-21-2020, 12:13 AM
(07-20-2020, 09:02 AM)nanich87 Wrote: I still haven't received a tracking number.  No response from the sales team. Is there any problem with my order?

PineTime contains battery and shipment can be issue for certain country, please contact sales@pine64.org.
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nanich87
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#5
07-21-2020, 12:47 AM
(07-21-2020, 12:13 AM)tllim Wrote:
(07-20-2020, 09:02 AM)nanich87 Wrote: I still haven't received a tracking number.  No response from the sales team. Is there any problem with my order?

PineTime contains battery and shipment can be issue for certain country, please contact sales@pine64.org.

I don't think that is the issue, because my PinePhone was successfully delivered. I have already contacted the sales team by sending email on June 11, but have not received any response yet
nanich87
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#6
07-23-2020, 01:50 AM (This post was last modified: 07-23-2020, 01:50 AM by nanich87.)
I am very disappointed. No response from sales@pine64.com 

Just sent a request to support@pine64.com to cancel my order...
tllim
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#7
07-29-2020, 10:12 PM
(07-23-2020, 01:50 AM)nanich87 Wrote: I am very disappointed. No response from sales@pine64.com 

Just sent a request to support@pine64.com to cancel my order...

no wonder you didn't get any respond. The sales email address is sales@pine64.org, NOT sales@pine64.com
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nanich87
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#8
09-12-2020, 03:25 AM
(07-29-2020, 10:12 PM)tllim Wrote:
(07-23-2020, 01:50 AM)nanich87 Wrote: I am very disappointed. No response from sales@pine64.com 

Just sent a request to support@pine64.com to cancel my order...

no wonder you didn't get any respond. The sales email address is sales@pine64.org, NOT sales@pine64.com

that's not the reason see the attachments, it's clear that they ignored my messages...


.png   Screenshot from 2020-09-12 12-16-19.png (Size: 24.1 KB / Downloads: 563)


.png   Screenshot from 2020-09-12 12-16-38.png (Size: 25.88 KB / Downloads: 570)

anyway after opening a dispute on paypal I received a refund from pine64...
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