Shipping Progress

[Rigor_M]

@tllim any news on the Z-wave modules, Its been a while since I received my pine64 board but the IoT kit is useless to me if there is no z-wave to control my IoT products.

Thanks.

Surprise to know that you have not received your Z-Wave module. Please file a support ticket at http://support.pine64.org and I will ask the support team to follow up.

... TL Lim

@tllim Thank you. Ticket #773 submitted

Thanks for your help on this matter

[jukuuck]

Hi , I'm new beginning for this site recommend I thank you for everything.

[tllim]

Hi , I'm new beginning for this site recommend I thank you for everything.

Welcome to PINE64 forum. If you have the shipping issue concern, please file a ticket at http://support.pine64.org

[jukuuck]

Hi , I'm new beginning for this site recommend I thank you for everything.

[Wizzard]

Sorry for spamming more threads, but is here anyone from Pine64 able to respond if the shipment planned on 5 May is done or it had been delayed to 12 May? If so, why?

[Fuges]

Hi, I have got order confirmation 15th March, but the shipment is still not here. I have created a ticket on support.pine64.org, but is without a single response (open) for 60 days now ... I have even try to contact the company via Facebook, but I only got a response from "Pine EU" that they cannot help me and I have to contact "Pine CN", ideally through the URL I have already mentioned here.

Does anyone has an idea, what more I can do?

[dkryder]

Hi, I have got order confirmation 15th March, but the shipment is still not here. I have created a ticket on support.pine64.org, but is without a single response (open) for 60 days now ... I have even try to contact the company via Facebook, but I only got a response from "Pine EU" that they cannot help me and I have to contact "Pine CN", ideally through the URL I have already mentioned here.

Does anyone has an idea, what more I can do?

yeah go to chat and speak to the owner himself or leave a message. his handle is tllim. he seems to be disputing that anyone has tried to get in touch with pine64 for last 60 days. i have no idea why he has not responded here but he hangs out in chat every day.

[S3phi40T]

Shipping is some kind of joke!!
Ordered of 8th of Feb.

Official note came on 13th of Feb:
Your Order has been shipped via 17track.
Tracking #XXXXXXXX
CLICK HERE to track your shipment.
11/02/2018

...then on Track17 and my Post office's page:

Destination : Poland - Tracking consuming: 1163 ms
2018-02-27 13:42
International Postal System, Item posting

Origin : Hong Kong [CN] - Tracking consuming: 402 ms
2018-02-27 12:42
HK, Posted

[ORB1Rouge]

Ordered two separate computers and the only confirmation I received was the receipt that I paid. How long does it take them to finalize an order, send out tracking, shipping out a product and the length of time it takes to ship to the USA?

[Phillip Bell]

2020-05-27 02:54 Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.

Can someone clarify?  Does this mean that my shipment has been sitting at Pine warehouse for three weeks?  Or that it's been sitting in Chinese customs for three weeks?