01-29-2019, 08:10 AM
Hello,
I received my Rock64 at the beginning of january, since I was on holiday I started to use it a week ago.
Soon I found that one of the USB 2 port (the one near the pcb) is not powered, any device I connect doesn't work and if I connect an USB tester it shows 0 volts. This happens since the system power on before any operating system starts.
I opened a ticket and after some emails they suggest to send the board back to the US, this means I would have to pay another 10 EURO and wait I don't know how many weeks.
I am really not happy with the answer and probably I will not send it back.
First of all I think death-on-arrival situation should be handled without any cost for the customer, I think it is unacceptable to pay 1/3 of the cost of a new board just to send back a defective product. What about to test the boards before shipping them ?
Second problem is the software, Rock64 seems to be very immature, I have a 2Gb Rock64 without eMMC, I tried stock Android image and Android TV, both very slow and unstable, I barely was able to reach the launcher after several crashes and restarts. I am wondering how somebody could use Android with this board.
I then tried OpenMediaVault (ayufan stretch armhf 0.7.11) , it works better but while configuring omv three times the system broke badly hanging during boot and I had to re-flash the SD. Now it seems to work but from time to time I still get errors while using omv administration and I am wondering for how much time it will continue to work.
BTW, I used ovm before with OrangePI without any issues. Same microSD (Sandisk Ultra).
I am not a newbie with this kind of systems, I already have 4 RaspberryPI and 1 OrangePI, none of them had such issues also the really cheap OrangePI is much more stable than Rock64
I received my Rock64 at the beginning of january, since I was on holiday I started to use it a week ago.
Soon I found that one of the USB 2 port (the one near the pcb) is not powered, any device I connect doesn't work and if I connect an USB tester it shows 0 volts. This happens since the system power on before any operating system starts.
I opened a ticket and after some emails they suggest to send the board back to the US, this means I would have to pay another 10 EURO and wait I don't know how many weeks.
I am really not happy with the answer and probably I will not send it back.
First of all I think death-on-arrival situation should be handled without any cost for the customer, I think it is unacceptable to pay 1/3 of the cost of a new board just to send back a defective product. What about to test the boards before shipping them ?
Second problem is the software, Rock64 seems to be very immature, I have a 2Gb Rock64 without eMMC, I tried stock Android image and Android TV, both very slow and unstable, I barely was able to reach the launcher after several crashes and restarts. I am wondering how somebody could use Android with this board.
I then tried OpenMediaVault (ayufan stretch armhf 0.7.11) , it works better but while configuring omv three times the system broke badly hanging during boot and I had to re-flash the SD. Now it seems to work but from time to time I still get errors while using omv administration and I am wondering for how much time it will continue to work.
BTW, I used ovm before with OrangePI without any issues. Same microSD (Sandisk Ultra).
I am not a newbie with this kind of systems, I already have 4 RaspberryPI and 1 OrangePI, none of them had such issues also the really cheap OrangePI is much more stable than Rock64
