Kickstarter Items Recieved Damaged
#1
Board is warped, LCD Screen is Destroyed.

Emailed support, but just in case I don't get a response from them due to workload

-Matt
#2
Ouch. Thats the second damaged shipment I've read about in the last 24 hours. I think someone else posted pics of similar yesterday...
#3
Hello,
i have the same problem, the motherboard is distorted and unusable.
I did not shipping@pine64.com response since june 3 and whether my complaint will be followed!

-Dom-
#4
(06-30-2016, 12:41 PM)dicecca112 Wrote: Board is warped, LCD Screen is Destroyed.

Emailed support, but just in case I don't get a response from them due to workload

-Matt

Sorry on the shipment damage. From your description, seems like a severe one. Please PM me with damaged photos, I will ask shipping facility to make replacement for you and also file claim.
#5
(06-30-2016, 02:41 PM)ValDoisien95 Wrote: Hello,
i have the same problem, the motherboard is distorted and unusable.
I did not shipping@pine64.com response since june 3 and whether my complaint will be followed!

-Dom-

Please PM me with damage photo and your info, I will ask shipping facility to make replacement and file claim.
#6
(06-30-2016, 01:24 PM)DonFL Wrote: Ouch. Thats the second damaged shipment I've read about in the last 24 hours. I think someone else posted pics of similar yesterday...

Yeah, that was me. Half of the stuff I received was either cracked or bent or warped, and I was a bit upset. I sent an email to shipping@pine64.org and sent a PM, but I haven't heard back from either yet.

I couldn't attach any photos, but here's the Imgur album of the first photos I originally posted and a couple more:

https://imgur.com/a/cSIKL

Cracked screen.
Two wifi/bluetooth boards with bent leads. One is pretty severe.
Bent/warped PINE64 board. One component is bent. The USB ports are bent out of shape.

At least the other PINE64 board I received escaped unscathed.
#7
(07-01-2016, 02:23 AM)tllim Wrote:
(06-30-2016, 12:41 PM)dicecca112 Wrote: Board is warped, LCD Screen is Destroyed.

Emailed support, but just in case I don't get a response from them due to workload

-Matt

Sorry on the shipment damage. From your description, seems like a severe one. Please PM me with damaged photos, I will ask shipping facility to make replacement for you and also file claim.

YGPM
#8
(07-01-2016, 05:48 AM)chartek Wrote:
(06-30-2016, 01:24 PM)DonFL Wrote: Ouch. Thats the second damaged shipment I've read about in the last 24 hours. I think someone else posted pics of similar yesterday...

Yeah, that was me. Half of the stuff I received was either cracked or bent or warped, and I was a bit upset. I sent an email to shipping@pine64.org and sent a PM, but I haven't heard back from either yet.

I couldn't attach any photos, but here's the Imgur album of the first photos I originally posted and a couple more:

https://imgur.com/a/cSIKL

Cracked screen.
Two wifi/bluetooth boards with bent leads. One is pretty severe.
Bent/warped PINE64 board. One component is bent. The USB ports are bent out of shape.

At least the other PINE64 board I received escaped unscathed.
Your shipment got a heavy damage. Please PM me your damage list and shipping info, I will ask shipping facility to dispatch again.
#9
(07-02-2016, 10:10 AM)dicecca112 Wrote:
(07-01-2016, 02:23 AM)tllim Wrote:
(06-30-2016, 12:41 PM)dicecca112 Wrote: Board is warped, LCD Screen is Destroyed.

Emailed support, but just in case I don't get a response from them due to workload

-Matt

Sorry on the shipment damage. From your description, seems like a severe one. Please PM me with damaged photos, I will ask shipping facility to make replacement for you and also file claim.

YGPM
Noted, I will handle and dispatch on July 4 week.
#10
(07-02-2016, 09:40 PM)tllim Wrote:
(07-01-2016, 05:48 AM)chartek Wrote: Yeah, that was me. Half of the stuff I received was either cracked or bent or warped, and I was a bit upset. I sent an email to shipping@pine64.org and sent a PM, but I haven't heard back from either yet.

I couldn't attach any photos, but here's the Imgur album of the first photos I originally posted and a couple more:

https://imgur.com/a/cSIKL

Cracked screen.
Two wifi/bluetooth boards with bent leads. One is pretty severe.
Bent/warped PINE64 board. One component is bent. The USB ports are bent out of shape.

At least the other PINE64 board I received escaped unscathed.
Your shipment got a heavy damage. Please PM me your damage list and shipping info, I will ask shipping facility to dispatch again.

I just sent you a PM. Thank you for your help! Smile


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