Shipping Progress

[mFinnholm]

I preorderd mine on 2016-03-14 and still no info

Well I backed on 7 jan, and still waiting so don't worry


Skickat från min iPhone med Tapatalk

[kflorek46]

I ordered a 2G Pine64+ March 22, 2016, so I am not a kickstarter who gets priority. People thinking plain orders are jumping the queue over kickstarters are jumping to conclusions.

I got a surprise email May 26 saying my board has been shipped, with a USPS (United States Postal Service) tracking number. As people who often track their orders know, the USPS number does NOT indicate the post office has gotten anything yet to ship. If this new to you, you may jump to conclusions. USPS puts up this notice (which is what I see in my tracking) at least until it gets the package:

"The U.S. Postal Service was electronically notified by the shipper on May 26, 2016 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date."

 It may not be typical, but it is not unusual either, for packages delivered between US locations, that whoever orders the shipping from USPS does not deliver the package to USPS until 3 days later, after which USPS starts listing the jumps between shipping stations. And there are also combined shipping methods, called by various names, first with another carrier (DHL, UPS, Fedex, and others), and later USPS; where you sometimes get a USPS tracking number immediately, but USPS itself will not even get the package for a week. If shipping is really from China, as some people say, then because of combined shipping, it may be that USPS will not get the package for 6 weeks.

USPS tracking also says the shipping that was ordered is "Priority Mail 2-Day", which is spectacularly great, and expensive shipping, but rather pointless if the package is 6 weeks away still in China. (However the container could also already be in the US, as later explained)

The only wording about the deliver time in my order is "set to ship in May 2016." In other words, their plan was to ship in May, not a guarantee. I have always understood that a company such as this, still not complete, could not possibly guarantee a time.

 The way I understand that shipping is done across the Pacific is not by individual items, because of the high cost. So a business in China may be sending orders out daily, but the sent packages will be accumulated somewhere to be put in some giant container with a lot of packages from a lot of other businesses. When a container is full, the container is shipped whole to the US. The container then is unpacked for delivery of the separate packages by shippers in the US. A manufacturer could also ship their entire production by container, and items would only later be packaged for delivery when at the destination. The upshot is that the delivery in the US could be several days out of order and not in sync to the time it was sent in China. An order six weeks earlier than another could come out some days behind.

IAC, I am expecting that a container (or a second one for plain orders) has arrived in the US, and that is why Pine64 is currently ordering shipping from the USPS. (Orders in bulk from USPS are probably cheaper than individual orders.) If Pine64 subcontracted the shipping to a specialist company, just like they contract the manufacturing, they do not necessarily control or know the details of what the company does.

To add to what I said a few days ago:

A far as I understand, kickstarter ended in January. Anything after January is an order, although some later people are thinking they were kickstarters.

At the time I ordered, the order site called it a pre-order, meaning that you could order before they had the product. The USA page made no claim that orders would be shipped no later than May. I specifically remember because I was looking for a commitment to a date, and they didn't have it. I can't say what appeared in other countries. When they have a time that covers a month, like "in May," you know they don't know. It's like when they say a consumer product will be out in the third quarter of a year two years from now. I expected maybe July. I don't know how people were complaining, or demanding an investigation, before May ended, about their order "to be shipped in May."

It was a bit of a shock to be charged immediately for a product that would not ship until later. Any other pre-order I have done was charged only when and if the product shipped. That sort of makes me a participant rather than a customer. (Which was fine with me. I figure they need more money for a larger manufacturing run.) I don't understand how other people are saying they have not been charged yet for their pre-order.

I did not understand that the meaning of "shipped" was shipped from China with a 6 to 8 week time to arrival. So my order was shipped in May (26), but it may very well be I will not get it before the end of July. USPS is not saying, as of June 2, that they have received the shipped item. But I'm not feeling wounded, because I only expected to get the product by August originally. I am just getting antsy now that I know it is on its way.

later addition:

USPS tracking says they received the package for shipping:
June 2, 2016 , 5:26 pm at MILPITAS, CA.

This is competently prompt considering the three days total of the weekend plus the Monday holiday. I've had longer delays to USPS, at times, from Amazon and Newegg around holidays.

Next tracking locale:
June 2, 2016 , 6:41 pm at SAN JOSE, CA

Expected Delivery Day:
Saturday, June 4, 2016

The conclusion is that Pine64 must have had boards in the US, and not still in China, when they ordered USPS shipping. They were as good as could be expected so early after startup. Congratulations and thanks to Pine64.

tracking:
June 4, 2016 , 9:48 am Delivered, In/At Mailbox

[phbosco]

Hi I wonder where could I locate the backer#? So far I have received only an order# by the time I purchased Pine64. I placed the order around mid-april. When shall I expect the shipment then? Thank you.

If you ordered in April you're not a Kickstarter backer but a pre-order customer, the KS campaign ended in late January. If you ordered only the Pine board and none of the delayed accessories you should have your package within a few weeks as it seems they already prepared shipments according to @tllim. However, don't take my word for it as these guys seem to have lost their connection to reality, we're still many backers who haven't received even a shipping notice so far. 

(I know the campaign was massively overfunded but that doesn't excuse the lack of information. There was for example not a word in the last update about the Z-wave modules being delayed, nor that they would begin to ship boards separately as not to have the accessories delay the delivery even further. )

Thanks bonterra. This huge delay could ruins their product. I dont mind having it late, provided that a clear date of shipment is given.

[Russia]

Hello.
I make an order in the online store (not regestrirovalsya).When i made my order, in red line i saw " in may or earlier, not later". Order # 102326743
Where can I track the status of the order? Now I can only seehttps://orders.trycelery.com
Thank you.
-------------------------------
Здравствуйте.
Делал заказ в интернет-магазине(не регистрировался). Когда я делал свой заказ, было написано "в мае но не позже".  Order #102326743
Где можно отслеживать статус заказа? Сейчас могу видеть только https://orders.trycelery.com
Спасибо.

[vlzinch]

Hi!
I ask Administrator, or anybody else who has official information, to give any response about shipping date, i am not from KS, and i am really not care about those orders,(sorry guys, but there is difference when you fund new product and should wait, or when you just buy something in store).
When i made my order, in red line i saw " in may or earlier, not later", i thought this was good enough to wait some time and get good product.
I waited patiently but today is 1-th of June and no news.
As for me this is False Advertisement, and if i wont get any response from you i will connect to my lawyer, and i think a lot your clients will do same, this is matter of principle, as this is unacceptable to make business this way.
Regards,
Vlad

P.S. Just to be clear i don't want money-back, or anything else, i just want my order.

[pfeerick]

Hi!
I  ask Administrator, or anybody else who has official information, to give any response about shipping date, i am not from KS, and i am really not care about those orders,(sorry guys, but there is difference when you fund new product and should wait, or when you just buy something in store).
When i made my order, in red line i saw " in may or earlier, not later", i thought this was good enough to wait some time and get good product.
I waited patiently but today is 1-th of June and no news.
As for me this is False Advertisement, and  if i wont get any response from you i will connect to my lawyer, and i think a lot your clients will do same, this is matter of principle, as this is unacceptable to make business this way.
Regards,
Vlad

P.S. Just to be clear i don't want money-back, or anything else, i just want my order.

According to the pinned forum post regarding orders, the online shop has always said "NOTICE: ALL ORDERS CURRENTLY PLACED ON WILL SHIP LATE MAY 2016 - JUNE 2016" since it opened. And whilst it probably wasn't made as clear as it should have been, it isn't an order, but a pre-order. And will not be fulfilled until the earlier kickstarter backers are fulfilled - because as backers we paid first, and enough of us paid for it to then become available retail. 

However, I do not speak on behalf of the team behind Pine64, and hopefully they will be able to provide you with more detailed information such as where in the queue your order is. However, going from their backer update from the 27th of May, considering they have shipped 9,155 packages sent out in the last 1-2 weeks... (bringing to the total shipments so far to 30,855) they're understandably busy!

[MobileFusion]

I emailed a few weeks ago as the money had been taken from my card and was assured a week and a half later that the payment had been taken as it was ready to dispatch. Now email since I would like to point out to the owners of Pine that I said the criminial proceedings being taken by Suffolk Police would be dropped for one week still I have heard nothing unless I get some form of communication by this weekend I shall be restarting the criminal proceding for theft of the money. I would suggest everyone else does the same what started off as a fantastic idea has now turn into a criminal organisation full of thieves and blaggards

[vlzinch]

Hi!
I  ask Administrator, or anybody else who has official information, to give any response about shipping date, i am not from KS, and i am really not care about those orders,(sorry guys, but there is difference when you fund new product and should wait, or when you just buy something in store).
When i made my order, in red line i saw " in may or earlier, not later", i thought this was good enough to wait some time and get good product.
I waited patiently but today is 1-th of June and no news.
As for me this is False Advertisement, and  if i wont get any response from you i will connect to my lawyer, and i think a lot your clients will do same, this is matter of principle, as this is unacceptable to make business this way.
Regards,
Vlad

P.S. Just to be clear i don't want money-back, or anything else, i just want my order.

According to the pinned forum post regarding orders, the online shop has always said "NOTICE: ALL ORDERS CURRENTLY PLACED ON WILL SHIP LATE MAY 2016 - JUNE 2016" since it opened. And whilst it probably wasn't made as clear as it should have been, it isn't an order, but a pre-order. And will not be fulfilled until the earlier kickstarter backers are fulfilled - because as backers we paid first, and enough of us paid for it to then become available retail. 

However, I do not speak on behalf of the team behind Pine64, and hopefully they will be able to provide you with more detailed information such as where in the queue your order is. However, going from their backer update from the 27th of May, considering they have shipped 9,155 packages sent out in the last 1-2 weeks... (bringing to the total shipments so far to 30,855) they're understandably busy!

Unfortunatly not, https://web.archive.org/web/201604212006...ct#pricing 

I understand everybody from KS, as you paid money and got nothing, but when i made order i saw this":" Currently Scheduled to Ship by May 2016 – May ship earlier but not later." i think this is quite clear.

So if they shipped 5 k per week it will take about + 2 month to ship all orders.

[benpope81]

As for me this is False Advertisement, and if i wont get any response from you i will connect to my lawyer

An idle threat, I presume. The cost of the phone call to your lawyer will far exceed the amount you've paid. Regardless, you shall receive delivery before proceedings start.

Now email since I would like to point out to the owners of Pine that I said the criminial proceedings being taken by Suffolk Police would be dropped for one week still I have heard nothing unless I get some form of communication by this weekend I shall be restarting the criminal proceding for theft of the money.

An idle threat, I presume, as this would be classed as a civil dispute. You should settle this in the small claims court, the cost of which would likely exceed the amount you have paid. Shame on you for wasting the time of the Police who have more important matters to attend, and shame on you for wasting tax payers money.

Besides, neither of you have shown any evidence that you have exhausted reasonable course of action. At the most extreme, take it up with your credit card company and request a chargeback. Idle threats here are fairly pointless; there's probably no jurisdiction for a case, no criminal intent, and not enough money involved to make it worth it on a monetary or time-based basis.

Can everybody just grow up, please? This is not productive.

[mFinnholm]

Does anyone know if there is an updated version of the shipping list that was provided as a google drive link in the kickstarter comments? or has someone gotten their hands on it yet?