Pine Phone Battery Issue
#1
Hi,
we experienced a battery charge issue from a fresh new pinephone ; we asked the support team but it seems they cannot solve our trouble, they told us to ask the forum ; so ...

* Summary :
- Phone : "Community Edition Mobian w/ convergence package", RAM 3Go, delivery Feb/2021
- any battery cannot charge correctly (never reach 100%)
- the battery discharge very quickly (few hours without phone usage, OS up and running)
- the battery sensor reports random charge level, can go from 80% to 20% in a minute

* Investigations :
- tried 3 batteries (2 new Samsung, 1 from the Phone)
- tried 3 distrib (Linux Mobian, Manjaro Gnome and KDE, GloDroid)
- tried to boot on USB charger only as asked from support team#4, we got from Mobian :
   * USB Charger :
   - Charger : connected
   - Voltage : N/A
   - Current Limit : 3.0A
   * Battery:
   - Capacity 0%
   - Voltage : from 1.63V to 4.21V randomly
   - Status : Charging/Discharging randomly


We would appreciated any advises from the  community to identify the origin of this trouble. We think this is an hardware issue and would like to get your point of view ;
many thanks,
  Reply


Messages In This Thread
Pine Phone Battery Issue - by vslash - 03-04-2021, 02:25 AM
RE: Pine Phone Battery Issue - by wibble - 03-04-2021, 01:02 PM
RE: Pine Phone Battery Issue - by vslash - 03-04-2021, 01:57 PM
RE: Pine Phone Battery Issue - by vslash - 03-19-2021, 09:52 AM
RE: Pine Phone Battery Issue - by mmance - 03-21-2021, 11:03 AM
RE: Pine Phone Battery Issue - by themontyhouse - 03-22-2021, 09:45 AM
RE: Pine Phone Battery Issue - by mteagles1942 - 03-22-2021, 12:36 PM
RE: Pine Phone Battery Issue - by Gribouille - 03-26-2021, 12:31 PM
RE: Pine Phone Battery Issue - by Zebulon Walton - 03-26-2021, 03:18 PM
RE: Pine Phone Battery Issue - by Gribouille - 03-27-2021, 01:12 AM
RE: Pine Phone Battery Issue - by Zebulon Walton - 03-30-2021, 12:04 PM
RE: Pine Phone Battery Issue - by Gribouille - 04-09-2021, 08:51 AM
RE: Pine Phone Battery Issue - by bcnaz - 08-09-2021, 05:53 AM
RE: Pine Phone Battery Issue - by Gribouille - 03-30-2021, 02:04 AM
RE: Pine Phone Battery Issue - by Veraendert - 03-30-2021, 07:21 AM
RE: Pine Phone Battery Issue - by Harry27 - 08-03-2021, 04:31 PM
RE: Pine Phone Battery Issue - by bcnaz - 08-03-2021, 08:44 PM
RE: Pine Phone Battery Issue - by mouffa - 08-04-2021, 04:01 AM
RE: Pine Phone Battery Issue - by bcnaz - 08-07-2021, 04:22 AM
RE: Pine Phone Battery Issue - by mouffa - 08-07-2021, 11:48 AM
RE: Pine Phone Battery Issue - by mouffa - 08-08-2021, 06:40 AM
RE: Pine Phone Battery Issue - by mouffa - 08-09-2021, 07:35 AM

Possibly Related Threads…
Thread Author Replies Views Last Post
  Phone powers off with high user demands car46999 7 767 04-11-2024, 09:17 AM
Last Post: zetabeta
  power circuit can't charge battery and can't supply enough power for modem or wifi vortex 2 628 02-17-2024, 04:15 PM
Last Post: vortex
  Phone will not turn on (but sometimes will) insidetrip101 10 5,013 08-18-2023, 04:28 AM
Last Post: spha
  Pine phone main board part Generaltuxenburg 1 1,131 07-31-2023, 07:50 PM
Last Post: tllim
  Battery life improvement freelectro 10 3,574 06-01-2023, 08:27 PM
Last Post: KC9UDX
Thumbs Down Battery Issue or Power Management IC? bcoyle 2 1,602 03-20-2023, 12:54 AM
Last Post: bcoyle
  No calls on Pine Phone Beta convergence edition polypode 1 1,229 03-06-2023, 08:04 PM
Last Post: rocket2nfinity
  Pine phone USB keyboard connection CleanEnergyCleanEnvironment 1 1,179 02-20-2023, 12:14 AM
Last Post: Kevin Kofler
Bug DESIGN ISSUE? Speaker + vibration motor broke for the 2nd time e1337 11 4,655 01-26-2023, 10:11 PM
Last Post: AnAbolitionist
Thumbs Down Phone is unresponsive theneedful 14 8,001 08-12-2022, 08:18 AM
Last Post: theneedful

Forum Jump:


Users browsing this thread: 1 Guest(s)