Shipping Progress

[amc2012]

I have been reading the updates for months now. Stayed patient. As stated on the latest update, I even wrote to the shipping email address for an update - twice now since May 2nd. No one has responded.

I am backer # 1341 - one of the very first backers of this project

My card was charged in February.

I ordered a 2GB model with an acrylic case and a BLANK SD card.

I responded to backerkit survey immediately.

Still says "Ready to Ship."

I have no idea why my order would not be in-hand now.

This right here is exactly the kind of comment that makes me worry.  If I were a moderator I would respond to this publicly...

There seem to be a growing number of similar posts unfortunately.  Perhaps it is time for another KS update broadcast?

I had seen multiple updates, including the KS notifications as well as postings here, that orders such as mine should have all been shipped a few weeks ago.  Even last week there were indications that this should have been the case.  However it took an explicit private individual query on my part to receive a response that in fact my order for a 2GB Pine A64+ with power supply and battery holder would in fact not ship until the end of this month.  Even after I posted here about that there were still responses that my reward should have already shipped.

If those basic orders (no case, POT, zwave, camera, etc) are still being processed then perhaps an update does need to be published to indicate that there are still increasing delays.  Otherwise there are many that read the formal and informal updates and start to wonder why they haven't even received a tracking number for something that is noted should have shipped already.

I'm patient and fully expected delays (it is a Kickstart project) but do follow all the updates to set my own personal expectations.  I'm baffled that the online store indicates orders won't be shipped until at least the end of May when it seems like even then they will be a bit away from finishing the KS rewards.  Delays are normal and to be expected with Kickstarter projects, but to keep telling backers and purchasers that they'll be receiving their products soon is not very productive.  Instead it only serves to increase the burden not the Pine64 teams in having to answer a growing number of queries and inquiries that are driven based on the status updates.

^^This. The latest OFFICIAL update in Kickstarter that specified the most exact shipping so far was the April 5th post. "April 13-22nd will ship the following batch - Any 2GB board configurations from #1-22 with Acrylic cases." So my board should have shipped April 13-22nd. HOWEVER, if the addition of the BLANK SD card pushed my shipment to the category of "2GB any configurations with other addons excluding ABS case," then I would have been moved to the April 23-May 6th batch.

But the plot thickens. I finally got a response to my emailed request for a shipping update (after three tries). 

Apparently, I am now "in a batch that will BEGIN shipping out in ABOUT 2-3 weeks." 

Um, forgive me, but WHERE did I miss this on the Kickstarter updates? Again, I was one of the FIRST to support this project. My card was charged in February. I don't mind waiting for my "reward," but man...