02-01-2021, 04:25 AM
In the hope this a useful update (perhaps more for UK bound deliveries)
PinePhone now shipping again in the UK with a new waybill number,
having already paid Import Duty on the old waybill number, DHL asking again for payment
This can be resolved by calling their Import and Excise line
0344 209 0102 (Option 1 : general queries)
With the two waybill numbers (old and new) they were able to identify the issue,
then forwarded to their accounts to reallocate the payment.
Pretty painless all in all, but might not hurt to have the Transaction ID of the Duty Payment.
Duty was £43.59 in case anybody is keeping track of post-Brexit differences
Still not here yet, but really excited to be getting going with this as soon as it arrives.
Thanks again to everyone at Pine for making this happen
PinePhone now shipping again in the UK with a new waybill number,
having already paid Import Duty on the old waybill number, DHL asking again for payment
This can be resolved by calling their Import and Excise line
0344 209 0102 (Option 1 : general queries)
With the two waybill numbers (old and new) they were able to identify the issue,
then forwarded to their accounts to reallocate the payment.
Pretty painless all in all, but might not hurt to have the Transaction ID of the Duty Payment.
Duty was £43.59 in case anybody is keeping track of post-Brexit differences
Still not here yet, but really excited to be getting going with this as soon as it arrives.
Thanks again to everyone at Pine for making this happen