01-31-2021, 04:27 AM
Hello fellow PinePhone enthusiasts (It's my first post, so best to start with a greeting).
I got a new Waybill number and was requested by DHL to pay for the import duty/tax and clearance fees again.
I already made the payment for the package which was returned to the shipper.
I tried to call DHL Canada and let them know the taxes have already been paid, unfortunately they are closed for the weekend.
I did the second best thing and just filled an inquiry form on DHL website to let them know about this, just patiently awaiting for their response.
Anything else I should do on my part?
Should I make the second payment and ask a refund for the first one? Should I contact Pine64 directly? Did this happen to others, and what did you do?
Thank you
I got a new Waybill number and was requested by DHL to pay for the import duty/tax and clearance fees again.
I already made the payment for the package which was returned to the shipper.
I tried to call DHL Canada and let them know the taxes have already been paid, unfortunately they are closed for the weekend.
I did the second best thing and just filled an inquiry form on DHL website to let them know about this, just patiently awaiting for their response.
Anything else I should do on my part?
Should I make the second payment and ask a refund for the first one? Should I contact Pine64 directly? Did this happen to others, and what did you do?
Thank you